Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,200.00 - $80,300.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
wellness incentive programs
Company discounts on hotels, food, beverage, retail, and entertainment
free meals in employee dining room
Health Insurance
Income protection benefits
Professional and personal development opportunities
Paid Time Off
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its expansive portfolio of world-class resorts, casinos, and entertainment venues. With a commitment to delivering unparalleled experiences that blend luxury, excitement, and innovation, MGM Resorts has established itself as a premier employer in the hospitality sector. The company operates in multiple locations, with MGM Springfield in Massachusetts standing out as a vibrant resort destination that attracts guests seeking both thrilling entertainment and exceptional dining experiences. MGM Springfield serves as a cornerstone of the city’s entertainment landscape, offering diverse amenities including gaming, lodging, live shows, and multiple dining options. This integrated resort is part of the MGM Resorts International brand, which continues to set industry standards with its dedication to guest satisfaction, operational excellence, and community engagement.
The role of Senior Restaurant General Manager at MGM Springfield is a critical leadership position responsible for overseeing the operations of a high-profile restaurant within this dynamic resort environment. This senior management role requires a seasoned professional with 4-5+ years of experience managing multiple departments in busy dining settings, including both high-volume casual venues and sophisticated fine-dining establishments. The Senior Restaurant General Manager leads all aspects of the restaurant’s daily operations, from labor management and inventory control to guest service standards and marketing execution, ensuring the venue delivers an outstanding guest experience that aligns with MGM Resorts’ high standards.
As a leader, the Senior Restaurant General Manager collaborates closely with the Executive Chef to co-own the restaurant’s business plan, playing a pivotal role in driving both operational and financial performance. The position demands a strategic thinker who can inspire and develop management teams, enforce policies and procedures, encourage employee engagement, and maintain the highest levels of health and sanitation. Additionally, this role requires handling human resources responsibilities, promoting a positive work environment, ensuring compliance with legal and company standards, and managing guest relations including addressing complaints swiftly and effectively.
Compensation for this position ranges from $60,200 to $80,300, reflective of the candidate’s experience and expertise. This role is eligible for participation in the company’s incentive plan and includes benefits such as medical, dental, vision, life insurance, 401(k) plans, and paid time off, subject to eligibility criteria. MGM Springfield also offers wellness programs, employee discounts, and continuous professional development opportunities. Candidates must have open availability including weekends and holidays, and experience working with employees under collective bargaining agreements is preferred. Those passionate about elevating guest experiences in a fast-paced, prestigious setting are invited to join MGM Springfield and contribute to a truly exciting hospitality environment.
The role of Senior Restaurant General Manager at MGM Springfield is a critical leadership position responsible for overseeing the operations of a high-profile restaurant within this dynamic resort environment. This senior management role requires a seasoned professional with 4-5+ years of experience managing multiple departments in busy dining settings, including both high-volume casual venues and sophisticated fine-dining establishments. The Senior Restaurant General Manager leads all aspects of the restaurant’s daily operations, from labor management and inventory control to guest service standards and marketing execution, ensuring the venue delivers an outstanding guest experience that aligns with MGM Resorts’ high standards.
As a leader, the Senior Restaurant General Manager collaborates closely with the Executive Chef to co-own the restaurant’s business plan, playing a pivotal role in driving both operational and financial performance. The position demands a strategic thinker who can inspire and develop management teams, enforce policies and procedures, encourage employee engagement, and maintain the highest levels of health and sanitation. Additionally, this role requires handling human resources responsibilities, promoting a positive work environment, ensuring compliance with legal and company standards, and managing guest relations including addressing complaints swiftly and effectively.
Compensation for this position ranges from $60,200 to $80,300, reflective of the candidate’s experience and expertise. This role is eligible for participation in the company’s incentive plan and includes benefits such as medical, dental, vision, life insurance, 401(k) plans, and paid time off, subject to eligibility criteria. MGM Springfield also offers wellness programs, employee discounts, and continuous professional development opportunities. Candidates must have open availability including weekends and holidays, and experience working with employees under collective bargaining agreements is preferred. Those passionate about elevating guest experiences in a fast-paced, prestigious setting are invited to join MGM Springfield and contribute to a truly exciting hospitality environment.
Job Requirements
- High school diploma or GED or equivalent
- 4-5+ years of management experience in restaurant or hospitality
- Open availability including weekends and holidays
- Ability to lead multiple departments in a fast-paced environment
- Prior experience with collective bargaining agreement management preferred
- Competency in guest service and operational excellence
Job Qualifications
- High school diploma or GED or equivalent
- 4-5+ years of experience managing multiple departments
- Experience in high-volume casual and fine-dining environments
- Leadership capabilities in team development and operational management
- Strong knowledge of health, safety, and sanitation standards
- Ability to handle guest relations and manage complaints effectively
- Experience in working with collective bargaining agreements preferred
Job Duties
- Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies
- Co-owns the restaurant's business plan with Executive Chef and represents the restaurant in meetings
- Responsible for execution of policies, procedures, pricing, training, menus, rules, and regulations
- Maintains the highest standards of health, sanitation and cleanliness
- Manages human resources including promoting teamwork, coaching, training, hiring, and compliance
- Frequently interacts with guests to ensure satisfaction and addresses complaints
- Collaborates with Executive Chef to ensure seamless service between kitchen and dining room
- Maintains excellent knowledge of food and beverage products and equipment
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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