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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Pilot Company is a premier network of travel centers operating throughout North America with over 750 retail and fueling locations across 44 states in the U.S. and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, the company has grown steadily while maintaining its founding values and people-first culture. Boasting a workforce of more than 30,000 team members, Pilot Company excels in a diverse range of sectors including supply chain management, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing. The company's energy and logistics... Show More
Job Requirements
- High school diploma or equivalent
- Basic computer skills including Microsoft Word and Excel
- Effective communication and phone skills
- Ability to multitask and solve problems
- Bilingual Spanish/English preferred
- Must be able to work Monday through Friday, 8:00 AM to 5:00 PM with schedule flexibility
Job Qualifications
- High school diploma or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications including Microsoft Word and Excel
- Ability to type 40 plus wpm
- Bilingual preferred
Job Duties
- Answer calls, emails and faxes from customers and sales staff placing orders
- Work with operations to ensure deliveries meet customer needs and timelines
- Answer basic customer questions regarding products, including pack sizes, availability and pricing
- Set up new delivery locations
- Input orders into SC Billing System and Dispatch Module
- Coordinate with sales and dispatch teams to streamline order processing and delivery
- Maintain accurate and updated records of customer interactions and transactions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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