Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $114,800.00 - $115,200.00
Benefits
Free flights
Retirement savings plan with company match
Profit-sharing opportunities
competitive health insurance
401(k) Plan
Paid Time Off
Employee Assistance Programs
Job Description
Southwest Airlines is a leading airline known for its commitment to providing a stable work environment, equal opportunities for learning and personal growth, and fostering a culture of creativity and innovation. As a major player in the aviation industry, Southwest Airlines continues to value the camaraderie, collaboration, and innovation that arise from working together in a vibrant corporate environment headquartered in Dallas, TX. The company is dedicated to treating its employees with the same respect, concern, and caring attitude expected to be shared externally with every Southwest customer.
The Senior Pilot Support Program Manager role is a vital leadership po... Show More
The Senior Pilot Support Program Manager role is a vital leadership po... Show More
Job Requirements
- High school diploma or GED
- Expert knowledge of substance abuse case management
- Experience in regulatory compliance environments
- Familiarity with DOT/FAA drug and alcohol regulations
- Ability to prioritize multiple tasks and handle time constraints
- Strong emotional intelligence
- Ability to maintain confidentiality
- Professional composure in stressful situations
- Effective interpersonal skills
- Proficiency in Microsoft Office
- Ability to perform work duties in an office environment for extended periods
- English language proficiency
- Must be U.S. citizen or have work authorization without sponsorship
- Minimum age of 18
- Compliance with company attendance standards
- Availability for 24-hour on-call service including some holidays and weekends
- Maintenance of well-groomed appearance per company standards
Job Qualifications
- High school diploma or GED
- Expert level experience in case management within substance abuse or social crisis programs
- Extensive knowledge in regulatory compliance including DOT/FAA drug and alcohol regulations
- Proven ability to prioritize multiple tasks and work independently
- Strong emotional intelligence and ability to handle confidential and stressful situations professionally
- Excellent interpersonal communication skills
- Proficiency in Microsoft Office Suite
Job Duties
- Manage FAA Human Intervention Motivation Study (HIMS) and pilot medical licensing programs
- Serve as company representative to FAA Office of Aerospace Medicine and regional medical examiners
- Provide guidance on medical disqualification criteria and personnel management to leadership
- Collaborate with physicians on program management and treatment options
- Offer counsel to Base Chief Pilots, employee associations, and Drug & Alcohol teams regarding pilot medical and licensing issues
- Assist pilots with medical, DUI, and arrest issues affecting FAA medical licenses
- Negotiate and administer contracts with treatment centers
- Participate in inter-carrier support for drug and alcohol and HIMS related matters
- Serve as Flight Operations liaison in the company’s Drug and Alcohol Program
- Oversee medical oversight of pilots on inactive status or medical leave
- Support contract teams in establishing benefits for long-term leave and disability
- Evaluate and negotiate contracts for medical service providers
- Coordinate medically related issues with Base Chief Pilots and Network Operations Center (NOC) Chief Pilot
- Perform other duties as directed by leadership
Job Location
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