Sr. Patient Services Manager

Aramark Healthcare is a division of Aramark, a global leader in providing food services, facilities management, and uniform services to various sectors including healthcare, education, business, and sports and entertainment. Operating in 15 countries worldwide, Aramark is dedicated to delivering high-quality service that fuels the growth and success of its clients and employees. With a strong commitment to diversity, equity, and inclusion, Aramark fosters an environment where every employee is valued and can thrive professionally. The company emphasizes equal opportunity employment and respects all individuals irrespective of race, color, religion, national origin, age, sex, gender identity, disability, sexual orientation, veteran status, or any other protected characteristic under applicable law.

This particular opportunity is for a Sr. Patient Services Manager position at UI Health in Chicago, IL, under the umbrella of Aramark Healthcare. This is a salaried role with compensation ranging from $80,000 to $85,000, reflecting Aramark's commitment to offering competitive and fair wages. Aramark also provides a comprehensive benefits package that includes medical, dental, vision, work/life resources, retirement savings plans such as 401(k), paid days off including parental leave and disability coverage, subject to employee eligibility and location.

The Sr. Patient Services Manager plays a critical role within the Food & Nutrition Department by supporting the Patient Services Operations. This individual is responsible for developing and executing strategic dining solutions tailored to meet patient and customer dietary needs and preferences. The role requires an in-depth understanding of nutrition regulations and government-mandated standards in healthcare to ensure that menus are healthy and compliant. The manager leads the patient feeding process, focusing on quality assurance, patient satisfaction, and fostering positive relationships with nursing staff.

Key responsibilities include planning and implementing consistent nutrition communication strategies, overseeing the patient food service workflow to ensure meals are delivered properly and on time, and managing resources and materials to meet quality and budget guidelines. The Sr. Patient Services Manager also leads teams comprising patient service managers, supervisors, and other staff members to guarantee excellent meal preparation and delivery service.

Additionally, this manager is accountable for the 'Adopt a Floor' program, which involves direct interaction and rounding on patients and departments to maintain service excellence. Overseeing the diet office and service ambassador program also falls under this role's domain, alongside ensuring compliance with safety and sanitation standards.

Given the demands and scope, this position is ideal for candidates who bring 3 to 5 years of food service management experience, including specific experience in healthcare food services. The role requires a bachelor’s degree or equivalent experience, strong leadership skills to motivate and engage a large workforce, and proficiency with Microsoft Office programs. Outstanding interpersonal, customer service, and organizational skills are essential. A background in nutrition or credentials as a Registered Dietitian are preferred, and certification in SERV Safe is considered an advantage.

At Aramark, employees are encouraged to grow their careers and pursue new challenges in a supportive environment that respects diversity and promotes professional development. This Sr. Patient Services Manager position at UI Health presents a rewarding chance to make a meaningful impact on patient nutrition and healthcare dining experience while being part of a leading global service provider.