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Sr. Manager, Business Operations Transformation

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $101,900.00 - $154,400.00
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Benefits

Flexible work arrangements
hybrid work schedule
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement and savings plan
Emergency back-up child and adult care
Paid vacation
Sick Time Off
Holidays
professional development and career advancement opportunities
employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks

Job Description

Goodwin is a globally recognized law firm known for its commitment to innovation, collaboration, and excellence across key sectors such as life sciences, private equity, real estate, technology, and financial industries. The firm's Global Operations Team plays a vital role in supporting the firm's mission by partnering closely with attorneys and clients to provide cutting-edge solutions in litigation, regulatory compliance, advisory services, and complex transactions. With a prestigious reputation and awards such as the "Best Business Team" recognition by The American Lawyer, Goodwin fosters a dynamic environment where professional growth, cross-functional learning, and networking are at the forefront.
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Job Requirements

  • Bachelor's degree required
  • 7+ years of program management experience
  • business or professional services operations experience preferred
  • Six Sigma, PMI or Lean experience preferred but not required
  • hybrid schedule (3 days per week office based)
  • travel to firm offices as needed
  • excellent communication and interpersonal skills
  • proven ability to lead strategic programs and complex projects on time and within budget
  • knowledge of analysis and root cause determination techniques
  • ability to use organizational strategies and tools for project administration
  • ability to process complex information accurately
  • ability to build and develop business relationships
  • solid judgment and priority management
  • understanding of business process improvements
  • excellent written and oral communication
  • ability to present reports effectively
  • demonstrated teamwork in matrixed environments
  • effective management and leadership skills
  • strong Microsoft Office skills

Job Qualifications

  • Bachelor's degree
  • master's degree or MBA strongly preferred
  • 7+ years of program management experience
  • business or professional services operations experience is a plus
  • Six Sigma, PMI or Lean experience preferred but not required
  • excellent communication and interpersonal skills
  • proven ability to lead strategic programs and complex projects on time and within budget, including defining scope, assigning resources, developing project plan and timeline, compiling documentation, writing status reports, communicating to project stakeholders, handling change management, and assessing risk
  • knowledge of techniques and tools that promote effective analysis and root cause determination
  • knowledge of organizational strategies and tools for administering projects
  • ability to process complex information accurately
  • ability to build and grow business relationships
  • solid judgment about priorities and timing
  • understanding of how to review, analyze, and recommend business process changes
  • excellent written and oral communication
  • demonstrated ability to work effectively in a matrixed team environment
  • effective management and leadership skills
  • strong Microsoft Office skills (Word, Excel, Visio, and PowerPoint)

Job Duties

  • Identify, plan, and execute special projects that align with the firm's strategic goals
  • define objectives, success metrics, and timelines, ensuring projects deliver significant and measurable impact
  • analyze current operational workflows, identify areas for improvement, and develop strategies to streamline processes, reduce friction and complexity, and enhance efficiency
  • lead pilots, experiments, and iterative improvements to ensure the firm remains agile and adaptable to emerging opportunities and challenges
  • anticipate potential roadblocks and proactively address obstacles to keep initiatives on track
  • leverage data to measure project success, track key performance indicators (KPIs), and refine strategies as needed
  • develop and implement change management plans that foster acceptance and adoption of new initiatives across the firm
  • draft compelling, clear communications on project progress, results, and impact for a variety of audiences, from senior leaders to front-line staff
  • organize presentations, status reports, and executive briefings that summarize complex projects into easily digestible insights and action items
  • integrate complex and diverse inputs from project teams and resolve conflicts to meet program goals

Job Location

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