Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,200.00 - $72,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Andy Frain Services is a leading security and guest services company specializing in the Sports and Entertainment industry. With a commitment to providing top-tier security solutions and exceptional customer service, Andy Frain Services operates in various venues including stadiums, arenas, and large event spaces. The company prides itself on its professional staff and comprehensive training programs designed to ensure the safety and satisfaction of clients and their guests. Known for delivering reliable and customized security plans, Andy Frain Services ensures a secure and enjoyable environment at all times.
This role is for a supervisory position within the Sports and Entertainment division, focusing on managing designated accounts. The supervisor will provide direction and accountability to a team of Security Officers and Supervisors, guaranteeing adequate staffing and compliance with all client requirements. They will actively engage with clients, regularly visiting sites to maintain high standards of service, and attend event meetings as needed to coordinate effectively with client expectations. A key responsibility includes facilitating onsite training for new hires and continuous training for current staff, ensuring skill development and adherence to safety protocols.
The position requires a proactive approach to identifying risks and executing strategies that promote a safe, healthy, and secure workplace. Supervisors will be involved in developing post orders and best practices specific to each venue and client, resolving personnel issues, and ensuring operational excellence. Additionally, they will oversee staffing schedules, submit billing and payroll for processing, and provide post-event evaluations. The role demands strong communication skills and the ability to build strong relationships with clients and team members, acting as a trusted resource and leader within the operational team.
Moreover, the supervisor will contribute to recruitment efforts by creating and maintaining an annual recruiting plan and conducting interviews. Managing multiple events, including 24/7 staffing at stadium events, is central to the position, requiring excellent organizational skills and attention to detail. The supervisor will also support other departments or offsite locations to meet the broader needs of the organization. This role is essential for sustaining the high standards of guest services and security that Andy Frain Services is known for across all its Sports and Entertainment accounts.
This role is for a supervisory position within the Sports and Entertainment division, focusing on managing designated accounts. The supervisor will provide direction and accountability to a team of Security Officers and Supervisors, guaranteeing adequate staffing and compliance with all client requirements. They will actively engage with clients, regularly visiting sites to maintain high standards of service, and attend event meetings as needed to coordinate effectively with client expectations. A key responsibility includes facilitating onsite training for new hires and continuous training for current staff, ensuring skill development and adherence to safety protocols.
The position requires a proactive approach to identifying risks and executing strategies that promote a safe, healthy, and secure workplace. Supervisors will be involved in developing post orders and best practices specific to each venue and client, resolving personnel issues, and ensuring operational excellence. Additionally, they will oversee staffing schedules, submit billing and payroll for processing, and provide post-event evaluations. The role demands strong communication skills and the ability to build strong relationships with clients and team members, acting as a trusted resource and leader within the operational team.
Moreover, the supervisor will contribute to recruitment efforts by creating and maintaining an annual recruiting plan and conducting interviews. Managing multiple events, including 24/7 staffing at stadium events, is central to the position, requiring excellent organizational skills and attention to detail. The supervisor will also support other departments or offsite locations to meet the broader needs of the organization. This role is essential for sustaining the high standards of guest services and security that Andy Frain Services is known for across all its Sports and Entertainment accounts.
Job Requirements
- High school diploma required
- Associate degree preferred or equivalent experience
- Two years of progressively responsible security experience including supervision or equivalent experience required
- Five years of security experience preferred
- Three years of supervisory experience at a Sports and Entertainment account required
- Demonstrated knowledge of security operations and workplace health and safety issues
- Ability to work autonomously using sound judgment
- Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and IAVM Training Crowd Manager
- Strong oral and written communication skills
- Computer proficiency
- Strong planning, organizational, and leadership skills
- Customer service orientation
- Prior training experience preferred
- Ability to multitask and manage priorities
- Ability to facilitate change
Job Qualifications
- High school diploma required, associate degree preferred or equivalent experience
- Two years of progressively responsible security experience including supervision required, five years preferred
- Three years of supervisory experience at a Sports and Entertainment account required
- Demonstrated knowledge of security operations and workplace health and safety issues
- Evidence of ability to work autonomously using sound judgment with strong customer service orientation
- Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and IAVM Training Crowd Manager
- Strong oral and written communication skills
- Computer skills
- Superior planning, organization, and leadership/supervisory skills
- Strong customer and quality orientation
- Prior training experience preferred
- Ability to handle multiple priorities simultaneously and facilitate progressive change
Job Duties
- Develop post orders and best practices for each assigned position within a designated account
- Understand all Andy Frain Services policies and procedures and administer as needed
- Resolve personnel problems and guide counseling of Security Supervisors and Officers
- Proactively identify risks to employees and company assets
- Execute the creation, implementation, and maintenance of annual recruiting plan
- Responsible for orientation and training of Security Officers and other personnel
- Develop site training aids and manuals to document processes and services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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