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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,400.00 - $74,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The Hawaii Convention Center, located just steps from the iconic Waikiki, is a premier event destination unlike any other. This remarkable facility offers a unique combination of architectural brilliance and natural beauty, serving as a stunning marriage of form and function. Designed by the renowned architects Wimberly Allison Tong & Goo and LMN, the center seamlessly integrates state-of-the-art technology with an authentic island ambiance. It is surrounded by courtyards, waterfalls, and tranquil fishponds, creating an environment that is both inspiring and serene. This luminous structure is often described as a gem nestled within its tropical setting, reflecting the cultural diversity... Show More
Job Requirements
- High school diploma or its equivalency
- 4-5 years of related work experience
- Experience managing and/or planning events
- Excellent customer service skills
- Knowledge of Microsoft Office 365
- Effective oral communication skills
- Effective written communication skills
- Ability to establish productive relationships
- Strong organizational and time management skills
- Ability to manage multiple priorities and work independently
- Problem-solving skills
- Positive, team-oriented attitude
- Self-starter
- Willingness to work varying schedules
- Ability to stand for several hours
- Ability to walk or move frequently
- Ability to work harmoniously and exhibit the Aloha Spirit
Job Qualifications
- High school diploma or its equivalency
- A minimum of 4-5 years of related work experience
- Experience effectively managing and/or planning events, including articulating details, commencing effective communication to internal support teams as well as client appointed points of contact
- Excellent customer service skills working with diverse backgrounds and able to adapt to many changes and additions
- Excellent knowledge of computer operations (Microsoft Office 365)
- Effective oral communication and listening skills
- able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
- Effective written communication skills
- able to write and compose correspondence, contracts, memos and reports
- Experience establishing and maintaining cooperative and productive work relationships
- Excellent organizational and time management skills
- strong attention to detail
- Experience managing multiple priorities and working independently
- able to multi-task in a fast-paced environment while meeting deadlines and remaining productive and professional
- Demonstrated independent thinking and problem-solving skills
- able to work with confidential information
- Must possess and exude a positive, team-oriented attitude
- Self-starter with a willingness and enthusiasm for taking on additional responsibility
- Ability to stand or otherwise remain in a stationary position for several hours
- Ability to walk or otherwise move about frequently for several hours
Job Duties
- Manages various types of events as dictated by ongoing event activity
- Manages all logistics for events booked at HCC
- Determines event strategies and plans how to accomplish event success
- Primary contact and principle liaison during an event
- Determines needs and resolve problems by making strategic, business oriented and client-serving decisions required to ensure a successful event
- Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return
- Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing)
- Provide detailed accounting of all event charges and collects payment in advance as outlined in the license agreement
- Accepts project work as assigned by the Director of Events and attends meetings regularly with various support departments to ensure open communication in the shared desire of improving efficiencies and reducing cost
- Runs reports and understands key performance indicators with the USI framework
- Ensures that our customers receive correct and up to date information about programs, events and quoted prices
- Ensures customer needs are efficiently and effectively identified and questions or concerns are resolved
- Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return
- Monitors events to ensure all building rules, policies and safety procedures are being adhered to and enforced during events
- Conducts site tours of facility to prospective and/or booked clients
- Shows the variety of usage, operations and functions the facility can provide
- Conducts precon meetings and presentations, as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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