Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
health savings accounts
Employee assistance program
educational assistance
Parental leave
Paid Time Off
Paid holidays
Job Description
Honeywell Aerospace, headquartered in Phoenix, Arizona, stands as a global leader in aviation technology and industrial innovation. With a long-standing legacy of engineering excellence, Honeywell designs and manufactures cutting-edge solutions for aircraft engines, avionics, and connected systems that power thousands of aircraft worldwide. The company is deeply committed to building a smarter, safer, and more sustainable future, with a culture rooted in operational excellence, customer-first thinking, and empathy — values that permeate every aspect of its operations and innovation efforts.
Recognized as one of Arizona's top employers, Honeywell Aerospace continues to expand by fostering collaboration, embracing digital transformation, and advan... Show More
Recognized as one of Arizona's top employers, Honeywell Aerospace continues to expand by fostering collaboration, embracing digital transformation, and advan... Show More
Job Requirements
- Minimum 4 years of experience in a high-volume customer support or call center environment
- Ability to work hybrid schedule after training
- Ability to manage multiple communication channels including phone, email, and portal
- Strong problem-solving skills to address time-sensitive AOG inquiries
- Ability to collaborate effectively with cross-functional teams
- Excellent communication skills
- Familiarity with CRM systems and AI-powered tools
- Capacity to participate in continuous improvement initiatives
Job Qualifications
- Minimum 4 years of experience in a high-volume customer support or call center environment
- Proven ability to de-escalate complex customer situations with professionalism, empathy, and urgency
- Proficiency in CRM systems, case management platforms, and data analysis tools
- Experience in customer experience management with a focus on service recovery and loyalty-building
- Strong analytical and problem-solving skills
- Strong leadership and team coordination skills in dynamic, multi-shift environments
- Excellent verbal and written communication skills
- Experience with Salesforce, SAP, ERP and telephony systems
Job Duties
- Serve as the primary point of contact for AOG customers via phone, email, and portal
- Receive, research, and resolve urgent inquiries, complaints, and service requests related to grounded aircraft
- Maintain clear, timely communication with customers regarding order status, delivery timelines, and resolution steps
- Collaborate with internal teams including logistics, inventory, warranty, and engineering to expedite part fulfillment and service delivery
- Leverage integrated dashboards and AI-powered tools to validate inquiries, extract data, and identify optimal fulfillment paths
- Participate in continuous improvement initiatives, including feedback loops from customer surveys and internal tier reviews
- Ensure accurate billing, warranty validation, and waybill tracking for all AOG transactions
- Coordinate with AOG leaders, process experts, and global support agents to meet KPIs such as fulfillment speed, customer satisfaction, and case closure rates
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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