Sr. Convention Services Manager

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $73,000.00 - $80,000.00

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401k plan

bonus pay eligibility

Comprehensive benefits package

Job Description

InterContinental Hotels & Resorts is a pioneering luxury hotel brand with a rich history dating back to the 1940s. Recognized globally for its commitment to exceptional service and cultural flair, InterContinental Hotels & Resorts has established itself as a leader in international travel and hospitality. With a presence in various iconic cities around the world, this establishment creates inspiring experiences for discerning travelers seeking a richer and more diverse perspective on the world. The brand thrives on sharing its international expertise and cultural wisdom in impressive surroundings, promoting a passion for travel, culture, and diversity among its team members.
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Job Requirements

Some college education
1-2 years sales or marketing related experience
Knowledge of hotel sales and catering
Prior luxury hotel experience preferred
Fluent English speaker
Ability to stand or move frequently within and outside facility
Ability to carry or lift items up to 25 pounds
Ability to handle objects
Ability to bend, stoop, kneel
Excellent communication skills
Ability to read and write effectively
Basic math and budgeting skills
Strong problem solving, reasoning, and organizational skills
Flexibility to work nights, weekends, and holidays

Job Qualifications

Some college plus 1-2 years sales or marketing related experience or equivalent combination of education and experience
Knowledge of hotel sales and/or catering required
Prior experience in a luxury hotel environment is preferred
Must speak fluent English
Communication skills utilized frequently when interacting with guests, employees and third parties
Reading and writing abilities utilized often for paperwork and reports
Mathematical skills including budgeting and profit/loss concepts used frequently
Problem solving, reasoning, motivating, organizational and training abilities used often
Ability to work nights, weekends, and/or holidays as needed

Job Duties

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event orders
Work with sales team to service and solicit new business
Up-sell client events and manage function space and room block inventory as assigned
Assist in the implementation of the hotel's catering and conference strategy
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
Promote teamwork and quality service through daily communication and coordination with other departments
Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services
Welcome group contact upon arrival at function and ensure guest satisfaction
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures
Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales
Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies
Maintain client files and update information daily in accordance with established departmental policies and procedures
Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments
Review final bill prior to presenting to client
Complete post-conference reports of events for senior management, and complete other reports as needed or requested
Report and communicate meeting event needs between the client and hotel
Prepare and distribute amenity request forms for specified clients, obtain designated approvals and follow-up on delivery
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards
May perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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