Sr Concierge

CBRE is the global leader in commercial real estate services and investment, known for helping businesses and people thrive worldwide. With a dynamic and forward-thinking culture, CBRE offers innovative solutions and a collaborative work environment built on values such as respect, integrity, service, and excellence. The organization values diversity in perspectives, backgrounds, and skill sets, enabling employees to chart their own course and unlock their potential. CBRE is recognized not only for its industry leadership but also for fostering an inclusive workplace where all employees feel valued and respected. The company strongly advocates equal employment opportunities for all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other protected status by law. It also provides job application accommodations to individuals with disabilities to ensure equal participation in the recruitment process.

As a Senior Concierge at CBRE, located in San Diego, California, you will play a vital role within the Workplace Experience function, serving as the primary point of contact to guests, customers, and tenants entering a designated building. This full-time role involves delivering world-class customer service excellence by addressing business and personal needs such as making reservations, arranging transportation, and offering recommendations on local attractions. You will be responsible for building and maintaining a comprehensive database of preferred vendors, dining options, entertainment venues, and transportation services to ensure swift and accurate answers to inquiries. Your role includes administrative duties like recording, logging, and tracking service requests while supporting management as needed.

The Senior Concierge ensures a welcoming environment that encourages tenants and guests to refer their associates for personal and business engagements. Responsibilities extend to adhering strictly to the property-specific security and emergency procedures, ensuring the overall safety of everyone on the premises. You will be tasked with resolving moderate complexity problems by identifying effective solutions and supporting the larger team in meeting objectives through knowledge sharing and consensus building. Excellence in customer service, organizational skills, attention to detail, and proficiency in Microsoft Office are crucial to thriving in this role. The compensation range for this position is $26.00 to $32.00 per hour, commensurate with skills, qualifications, and experience. Benefits include comprehensive medical, dental, vision, disability, and life insurance, along with 401(k) plans, paid time off, parental leave, and recognized holidays according to company policy. This position requires authorization to work in the USA without visa sponsorship. Joining CBRE as a Senior Concierge means becoming part of a reputable company committed to employee growth, sustainable success, and exceptional service delivery.