Sr Concierge

CBRE is the global leader in commercial real estate services and investment, helping businesses and people thrive across various markets worldwide. As a dynamic and forward-thinking organization, CBRE focuses on creating significant positive impacts for clients and communities through its comprehensive range of services. The company values a collaborative culture grounded in respect, integrity, service, and excellence. Diversity of perspectives, backgrounds, and skillsets is embraced and supported at every level of the organization. CBRE offers employees the opportunity to grow professionally and personally by charting their own course and realizing their full potential within a supportive and inclusive environment.

The role of Senior Concierge at CBRE is a critical position within the Workplace Experience function, dedicated to providing world-class customer service to clients, visitors, and tenants of a designated building. This role entails being the primary point of contact for all individuals entering the facility, maintaining a friendly and professional demeanor at all times. As a Senior Concierge, you will assist guests with a broad range of business and personal needs such as making reservations, coordinating transportation services, and recommending local attractions and activities. Your responsibilities include logging service requests, managing administrative duties to support management, and ensuring timely responses to inquiries.

The Senior Concierge plays an essential role in fostering a welcoming and supportive environment, encouraging tenants and guests to refer personal and business associates to enhance the building's community. Maintaining an up-to-date database of local business recommendations such as dining, entertainment, and preferred transportation services is also part of the job. Adherence to property-specific security and emergency protocols is paramount to ensure the safety of all individuals in the building. You will also address inquiries or complaints in a professional manner, resolve moderately complex problems, and support the concierge team in meeting collective objectives.

Candidates should possess a High School Diploma or GED along with 2-3 years of related experience, preferably in customer service or hospitality. Proficiency in Microsoft Office and excellent organizational skills are crucial to manage various administrative and communication tasks effectively. This full-time position offers a competitive hourly salary ranging from $26.00 to $32.00 depending on qualifications and experience. Benefits include comprehensive health plans, 401(k), paid time off, parental leave, and holiday pay. CBRE is an equal opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities in the application and recruitment process.