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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus
Professional development opportunities
Job Description
The Vinoy Resort & Golf Club Autograph Collection, located in the vibrant city of St Petersburg, Florida, is a distinguished luxury hotel known for its historic charm and exceptional guest experiences. As a member of Marriott International’s Autograph Collection, the Vinoy Resort combines timeless elegance with modern amenities to offer unforgettable stays and world-class event services. This prestigious resort is well-regarded for its outstanding banquet and event management offerings, catering to a diverse clientele ranging from corporate gatherings to lavish weddings. With its prime location and exceptional facilities, the Vinoy Resort is a preferred destination for guests seeking sophisticated accommodations... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, or related professional area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership and communication skills
- ability to manage banquet operations and staff
- knowledge of event laws and sanitation standards
- skills in inventory and cost control
- experience in customer service and complaint resolution
- capability to lead and motivate teams
- familiarity with emergency training and safety procedures
- ability to conduct staff performance evaluations and corrective action plans
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, or related professional area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership and communication skills
- knowledge of banquet operations and event management
- ability to manage staff and provide excellent customer service
- understanding of food and wine pairings and current event trends
- proficiency in scheduling and inventory management
- capability to handle guest feedback and resolve complaints effectively
- familiarity with safety and emergency procedures
- experience in conducting training and performance assessments
- commitment to fostering diverse and inclusive work environments
Job Duties
- Projects supply needs for the department (e.g., china, glass, silver, buffet presentations, props)
- maintains and applies knowledge of all laws related to events
- understands the impact of banquet operations on event success and manages activities to maximize customer satisfaction
- adheres to and reinforces all standards, policies, and procedures
- ensures established sanitation levels are maintained
- manages departmental inventories and maintains equipment
- uses banquet beverage records to control liquor costs and manage banquet beverage inventory
- schedules banquet service staff to meet forecast and service standards while maximizing profits
- develops lasting relationships with groups to retain business and increase growth
- sets goals and delegates tasks to improve departmental performance
- conducts monthly department meetings with the banquet team
- applies knowledge of food and wine pairings and current event trends
- acts as a liaison to kitchen staff
- leads shifts and actively participates in the servicing of events as needed
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- ensures employees understand expectations and parameters
- strives to improve service performance
- emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement
- reviews comment cards and guest satisfaction results with employees
- communicates and executes emergency procedures and ensures staff are trained in safety
- observes service behaviors of employees and provides feedback
- monitors progress and leads discussions with staff
- participates in development and implementation of corrective action plans
- reviews meeting planner survey results and implements corrective actions to address service challenges
- attends and participates in all pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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