Sr. Banquets Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $74,000.00 - $99,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus
Professional development opportunities

Job Description

The Vinoy Resort & Golf Club Autograph Collection, located in the vibrant city of St Petersburg, Florida, is a distinguished luxury hotel known for its historic charm and exceptional guest experiences. As a member of Marriott International’s Autograph Collection, the Vinoy Resort combines timeless elegance with modern amenities to offer unforgettable stays and world-class event services. This prestigious resort is well-regarded for its outstanding banquet and event management offerings, catering to a diverse clientele ranging from corporate gatherings to lavish weddings. With its prime location and exceptional facilities, the Vinoy Resort is a preferred destination for guests seeking sophisticated accommodations and expertly managed events.

This full-time Management position within the Event Management category offers a competitive pay range of $74,000 to $99,000 annually, with bonus eligibility. The role requires strong leadership skills and a hands-on approach to delivering high-quality service aligned with the resort’s high standards. The successful candidate will be responsible for directing and motivating the banquet team to ensure seamless execution of events and superior guest satisfaction. This includes managing operational and financial aspects of banquet services, maintaining compliance with all applicable laws and standards, and fostering lasting relationships with clients to support business growth. The role also emphasizes training and development of the banquet team, planning strategies to meet departmental goals, and acting as a liaison between various departments, especially kitchen staff, to guarantee efficient event delivery.

The Banquet Manager at the Vinoy Resort plays a critical leadership role in scheduling banquet service staff, managing inventories and equipment, and controlling costs related to banquet beverages and supplies. A key part of the position is to lead by example in customer service, ensuring positive guest interactions, promptly addressing concerns, and encouraging employees to meet and exceed guest expectations. The manager will hold regular team meetings, oversee employee performance through feedback and coaching, and actively participate in correcting service challenges through continuous improvement plans.

Furthermore, the role involves executing departmental and property emergency procedures and contributing to a safe work environment for all staff members. The manager will monitor service behavior, lead performance discussions, and ensure that all employees are educated on safety and operational standards. The Vinoy Resort’s commitment to diversity, equity, and inclusion also means that the Banquet Manager helps maintain a welcoming environment where all associates' unique backgrounds and talents are respected and valued.

In summary, this role offers an exciting opportunity for an experienced professional in event or banquet management to lead a dedicated team in one of Florida’s premier luxury resorts. The comprehensive responsibilities span operational management, financial oversight, team leadership, guest service excellence, and collaboration with multiple departments, all aimed at driving high-quality event experiences that enhance the resort’s reputation and guest satisfaction. Moreover, as a Marriott International property, the Vinoy Resort fosters a culture of growth, opportunity, and employee well-being, making this position an excellent career move for those passionate about hospitality management.

Job Requirements

  • High school diploma or GED
  • 3 years experience in event management, food and beverage, or related professional area
  • or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
  • 1 year experience in event management, food and beverage, sales and marketing, or related professional area
  • strong leadership and communication skills
  • ability to manage banquet operations and staff
  • knowledge of event laws and sanitation standards
  • skills in inventory and cost control
  • experience in customer service and complaint resolution
  • capability to lead and motivate teams
  • familiarity with emergency training and safety procedures
  • ability to conduct staff performance evaluations and corrective action plans

Job Qualifications

  • High school diploma or GED with 3 years experience in event management, food and beverage, or related professional area
  • or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in event management, food and beverage, sales and marketing, or related professional area
  • strong leadership and communication skills
  • knowledge of banquet operations and event management
  • ability to manage staff and provide excellent customer service
  • understanding of food and wine pairings and current event trends
  • proficiency in scheduling and inventory management
  • capability to handle guest feedback and resolve complaints effectively
  • familiarity with safety and emergency procedures
  • experience in conducting training and performance assessments
  • commitment to fostering diverse and inclusive work environments

Job Duties

  • Projects supply needs for the department (e.g., china, glass, silver, buffet presentations, props)
  • maintains and applies knowledge of all laws related to events
  • understands the impact of banquet operations on event success and manages activities to maximize customer satisfaction
  • adheres to and reinforces all standards, policies, and procedures
  • ensures established sanitation levels are maintained
  • manages departmental inventories and maintains equipment
  • uses banquet beverage records to control liquor costs and manage banquet beverage inventory
  • schedules banquet service staff to meet forecast and service standards while maximizing profits
  • develops lasting relationships with groups to retain business and increase growth
  • sets goals and delegates tasks to improve departmental performance
  • conducts monthly department meetings with the banquet team
  • applies knowledge of food and wine pairings and current event trends
  • acts as a liaison to kitchen staff
  • leads shifts and actively participates in the servicing of events as needed
  • sets a positive example for guest relations
  • interacts with guests to obtain feedback on product quality and service levels
  • responds to and handles guest problems and complaints
  • empowers employees to provide excellent customer service
  • ensures employees understand expectations and parameters
  • strives to improve service performance
  • emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement
  • reviews comment cards and guest satisfaction results with employees
  • communicates and executes emergency procedures and ensures staff are trained in safety
  • observes service behaviors of employees and provides feedback
  • monitors progress and leads discussions with staff
  • participates in development and implementation of corrective action plans
  • reviews meeting planner survey results and implements corrective actions to address service challenges
  • attends and participates in all pertinent meetings

Job Criteria

Experience

Mid Level (3-7 years)


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