Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $26.00
Work Schedule
Standard Hours
Benefits
An employee may be eligible for additional pay, premiums, or bonus potential
Pay: $20 - $26 /hour
Job Description
FedEx Logistics is a global leader in freight forwarding and logistics solutions, enabling companies to effectively reach markets worldwide. As a comprehensive service provider, FedEx Logistics offers a variety of international shipping services, including ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. With a dedication to ensuring seamless global shipping experiences, FedEx Logistics serves businesses of all sizes, simplifying the complexities of international logistics and freight movement. The company is committed to high-quality customer service and operational excellence, with a strong emphasis on... Show More
Job Requirements
- High school diploma or GED
- Minimum three years of experience in freight forwarding or logistics or equivalent work/field experience
- Proficient computer skills
- Ability to provide excellent customer service
- Strong organizational and communication skills, both written and oral
- Knowledge of freight forwarding regulations and air export rules
- Familiarity with banking requirements for international trade
- Understanding of dangerous goods shipping regulations and foreign requirements
- Experience handling hazardous materials
- Knowledge of import/export regulations related to DOT
- Basic math skill for metric conversions and currency evaluations
Job Qualifications
- High school diploma/GED
- Three (3) years of experience in freight forwarding or logistics or work/field experience
- Proficient computer skills
- Strong customer Service, organizational, and communication (written/oral) skills
- Strong knowledge freight forwarding or logistics required
- Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification
- Banking requirements for int'l trade
- "Regulations regarding dangerous goods shipping & foreign regulations."
- Familiarity with handling hazardous materials
- Knowledge of regulations for import/export related to DOT
- Basic math skills for conversions to metric and currency evaluations
- Experience resolving billing issues on customer's behalf.
Job Duties
- To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo
- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries
- Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
- Resolve banking and letter of credit problems
- Advise customers on payment terms
- Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
- Complete accurate data input or corrections into computer files
- Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
- Develop rates and/or provide quotes for the movement of freight
- Research and negotiate Air Carrier and CFS rates
- Resolve billing issues on customer's behalf
- Generate special manual reports to meet customer’s needs
- Participate in QBR meetings with customers via phone or face to face meetings
- Review Letters of Credit
- Handle ITAR shipments
- Coordinate out of gauge shipments
- Handle Hazmat shipments
- Monitor, address, and delegate all iServe Cases
- Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output
- Assist with training within the department
- Assist in account implementation, including development of SOP with customers, operations, and sales department
- Perform other duties as assigned
- FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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