Sr Air Import Forwarding Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $26.00
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Work Schedule

Standard Hours
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Benefits

An employee may be eligible for additional pay, premiums, or bonus potential
Pay: $20 - $26 /hour

Job Description

FedEx Logistics is a global leader in freight forwarding and logistics solutions, enabling companies to effectively reach markets worldwide. As a comprehensive service provider, FedEx Logistics offers a variety of international shipping services, including ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. With a dedication to ensuring seamless global shipping experiences, FedEx Logistics serves businesses of all sizes, simplifying the complexities of international logistics and freight movement. The company is committed to high-quality customer service and operational excellence, with a strong emphasis on... Show More

Job Requirements

  • High school diploma or GED
  • Minimum three years of experience in freight forwarding or logistics or equivalent work/field experience
  • Proficient computer skills
  • Ability to provide excellent customer service
  • Strong organizational and communication skills, both written and oral
  • Knowledge of freight forwarding regulations and air export rules
  • Familiarity with banking requirements for international trade
  • Understanding of dangerous goods shipping regulations and foreign requirements
  • Experience handling hazardous materials
  • Knowledge of import/export regulations related to DOT
  • Basic math skill for metric conversions and currency evaluations

Job Qualifications

  • High school diploma/GED
  • Three (3) years of experience in freight forwarding or logistics or work/field experience
  • Proficient computer skills
  • Strong customer Service, organizational, and communication (written/oral) skills
  • Strong knowledge freight forwarding or logistics required
  • Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification
  • Banking requirements for int'l trade
  • "Regulations regarding dangerous goods shipping & foreign regulations."
  • Familiarity with handling hazardous materials
  • Knowledge of regulations for import/export related to DOT
  • Basic math skills for conversions to metric and currency evaluations
  • Experience resolving billing issues on customer's behalf.

Job Duties

  • To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo
  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries
  • Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
  • Resolve banking and letter of credit problems
  • Advise customers on payment terms
  • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
  • Complete accurate data input or corrections into computer files
  • Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
  • Develop rates and/or provide quotes for the movement of freight
  • Research and negotiate Air Carrier and CFS rates
  • Resolve billing issues on customer's behalf
  • Generate special manual reports to meet customer’s needs
  • Participate in QBR meetings with customers via phone or face to face meetings
  • Review Letters of Credit
  • Handle ITAR shipments
  • Coordinate out of gauge shipments
  • Handle Hazmat shipments
  • Monitor, address, and delegate all iServe Cases
  • Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output
  • Assist with training within the department
  • Assist in account implementation, including development of SOP with customers, operations, and sales department
  • Perform other duties as assigned
  • FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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