Springhill Suites Multi Property Sales Coordinator
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Health benefits including medical dental and vision
Paid Time Off
Employee assistance program
Company-paid short term disability life insurance and accidental death coverage
optional long term disability and supplemental life insurance
Company matched 401K retirement plan
health care flexible spending account
Dependent Care Flexible Spending Account
Health savings account
Legal resources
Associate Travel Discounts per Brand Guidelines
Job Description
SpringHill Suites by Marriott is a distinguished hotel brand under the Marriott International family, known for providing spacious and comfortable accommodations designed for travelers seeking a blend of convenience and modern amenities. As part of a reputable and globally recognized hospitality company, SpringHill Suites focuses on delivering exceptional guest experiences through superior customer service and well-appointed living spaces. This brand caters primarily to business travelers, families, and guests seeking extended stays, offering amenities such as complimentary breakfast, free Wi-Fi, and versatile meeting spaces to accommodate various needs. Marriott International is committed to fostering an engaging workplace culture that values teamwork,... Show More
Job Requirements
- Minimum high school diploma or equivalent
- Previous administrative experience required
- Basic hospitality knowledge and customer service experience
- Proficiency with Microsoft Office suite including Word Excel Outlook and Publisher
- Strong organizational and multitasking skills
- Ability to handle multiple priorities under pressure
- Excellent communication skills both verbal and written
- Must be able to work flexible hours including weekends and holidays
- Ability to utilize sales and property management software
- Basic math skills
- Positive attitude and team-oriented mindset
Job Qualifications
- Computer literacy in Word Excel Outlook Publisher PowerPoint
- Basic hospitality skills and experience
- Previous administrative experience
- Knowledgeable on basic hotel operations with general understanding of food and beverage
- Proficiency in mathematics
- Strong problem solving and decision making skills
- Organizational skills including follow-up time management multitasking and managing multiple priorities
- Effective verbal and written communication skills
- Ability to work a flexible schedule including weekends and holidays
- Preferred at least one year sales experience
Job Duties
- Maintain thorough knowledge of the market including competitors facilities and amenities and their strengths and weaknesses
- Provide prompt and courteous service to all customer inquiries
- Meet and greet clients before and during their on-site events
- Gauge customer satisfaction and resolve any concerns promptly
- Verify that business is turned over properly and in a timely fashion for quality service
- Communicate customer feedback to all operating departments
- Maintain positive relationships with all operating departments and clients
- Remain knowledgeable on convention and meeting trends technology and services
- Perform daily administrative tasks including answering telephone calls
- creating and delivering welcome and group directional signage
- BEO and group resume distribution
- filing
- processing incoming and outgoing mail and correspondence
- delivering group and VIP amenities
- preparing general correspondence
- Retrieve review organize and disseminate incoming sales leads via multiple platforms and follow up with sales leaders
- Complete group billing notices
- Maintain data within sales and PMS systems such as Sales Pro Delphi ISSAC
- Run reports verify discrepancies and make corrections
- Gather information for monthly end reports and distribute to personnel
- Create simple Excel spreadsheets
- Provide professional and courteous service to all customers guests vendors and colleagues
- Maintain positive relationships with Reservations Front Desk Banquets Kitchen and other departments
- Prepare and distribute BEOs and group resumes
- Coordinate internal meeting functions for HR Sales and other departments
- Prepare correspondence to clients and prospective clients
- Assist in other hotel areas as requested
- Greet walk-in clients and pre-qualify sales leads
- Send thank you letters from managers
- Use Publisher to develop marketing flyers for Sales team as needed
Job Location
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