COASTAL Hospitality Associates, LLC. logo

Springhill Suites - Housekeeping Supervisor (Full-Time)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.50
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Paid Time Off
401k with match
Travel perks
Professional Development
Associate referral incentive program
Health benefits: medical, dental and vision
Company Paid Short Term Disability, Life Insurance and Accidental Death
Affordable and optional long-term disability and supplemental life insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Health savings account
Legal resources

Job Description

SpringHill Suites by Marriott is a renowned hotel brand known for its commitment to providing guests with exceptional comfort, convenience, and style in every stay. The Virginia Beach Oceanfront location embodies the brand's dedication to quality service and a memorable guest experience, nestled in a prime coastal destination. Part of the Coastal Hospitality group, this property attracts professionals who possess a natural talent for service and a passion for hospitality, offering a dynamic work environment that fosters growth and learning. The company values integrity, teamwork, and a genuine desire to contribute positively to guests' experiences, making it an ideal place for individuals looking to advance their careers in the hospitality industry. SpringHill Suites offers a vibrant, friendly work culture with opportunities for professional development and a comprehensive benefits package that supports work-life balance and employee wellbeing.

The Housekeeping Supervisor role at SpringHill Suites Virginia Beach Oceanfront is a pivotal position responsible for overseeing the daily operations of the housekeeping team to ensure the highest standards of cleanliness and guest satisfaction are achieved and maintained. Reporting directly to the Housekeeping Manager, the Supervisor will lead a team including housekeepers, housekeeping aides, and public space attendants, by providing training, guidance, and support to uphold brand standards and exceed guest expectations. This hands-on supervisory role involves conducting thorough inspections of VIP rooms, guest rooms, and public corridors to guarantee immaculate presentation and readiness. The Housekeeping Supervisor is expected to foster a culture of accountability and safety among the staff, ensuring all work areas, carts, and supply closets are clean, organized, and adequately stocked. Coordination with the laundry department to meet hotel linen needs and managing inventory controls are also key components of the role. The position requires a flexible schedule, including availability on days, evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality environment. Physical demands include the ability to walk and stand for entire shifts, bend, stoop, and lift items up to 50 pounds. Starting at $17.50 per hour, this full-time role offers flexible scheduling and a chance to be part of a reputable hospitality brand dedicated to employee growth and guest satisfaction. This job provides a unique opportunity to contribute to a smooth and efficient housekeeping operation while gaining valuable supervisory experience in a rewarding hospitality setting where every day offers new learning and development possibilities.

Job Requirements

  • Minimum of 1 year supervisory experience
  • Candidates must be available to work a varied schedule to include days, evenings, weekends and holidays
  • Proficient in computers, Fosse System knowledge a plus
  • Knowledge of proper cleaning techniques, requirements and use of equipment
  • Candidates must be available to work weekends and holidays
  • Candidates can expect to walk and stand for a full shift
  • bend stoop and reach overhead
  • pushing and pulling up to 250lbs and lifting up to 50lbs

Job Qualifications

  • Minimum of 1 year supervisory experience
  • Candidates must be available to work a varied schedule including days, evenings, weekends and holidays
  • Proficient in computers
  • Knowledge of proper cleaning techniques, requirements and use of equipment
  • Highly developed computer skills
  • Well organized and detail-oriented
  • Ability to work independently and with diverse groups of individuals
  • Display initiative, perseverance and analytical skills
  • Highly developed communication skills
  • Professional and ethical in all situations
  • Excellent customer service skills
  • Quick learner with strong work ethic
  • Team player and ability to get along with others
  • Exemplary written and verbal communication skills

Job Duties

  • Supervise and train Housekeepers, Housekeeping Aides and Public Space Attendants
  • Thoroughly inspect VIP rooms, guest rooms and corridors for cleanliness and appearance
  • Ensure that all arrival rooms are cleaned and inspected on time on a daily basis
  • Guide staff to ensure that guest service and safety is our top priority
  • Assist with guest requests
  • Embrace our accountability culture when dealing with employee/guest issues
  • Report all maintenance deficiencies in arrival rooms and corridors via radio communication
  • use work orders/emails to report other non-emergency issues
  • Ensure that both carts and supply closets are kept clean, neat, and stocked according to housekeeping guidelines
  • Monitor issuance of keys/radios and maintain inventory
  • Coordinate with laundry to ensure linen is picked up and delivered to meet hotel needs
  • Make monthly linen inventories
  • Assist room attendants and house persons in securing all supplies and tools necessary for the completion of their jobs
  • Support management in budgeting, labor costs and inventory control

Job Criteria

Experience

Mid Level (3-7 years)


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