Specialty Team Leader (Beer, Wine, Cheese & Chocolate Department Manager)

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $22.40 - $40.40
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Store discount
financial wellness programs
Health and wellness support programs
Team member perks

Job Description

Whole Foods Market is a renowned leader in the natural and organic foods retail industry, committed to nourishing people and the planet through its conscientious approach to healthful living and environmental stewardship. As a pioneering grocery store chain with a strong emphasis on sustainable agriculture, community engagement, and high-quality products, Whole Foods Market is more than just a retailer—it is a movement dedicated to improving how people eat and live. With initiatives ranging from funding school garden grants to providing access to fresh food in underserved areas and supporting poverty alleviation in developing countries, the company actively fosters meaningful change within communities locally and globally. This deep-rooted purpose drives the company culture, making it an inspiring and rewarding workplace for individuals passionate about making a difference in the world around them.

The Specialty Team Leader role at Whole Foods Market is a critical leadership position responsible for the overall management and success of the Specialty department within the store. This role requires overseeing daily operations comprehensively, ensuring profitability, efficient expense control, inventory management, and adherence to regulatory compliance and company standards. The Specialty Team Leader takes charge of hiring, developing, and mentoring Associate Team Leaders and Team Members, cultivating a high-performance team environment characterized by mutual respect, exceptional morale, and outstanding customer service. The position demands strong leadership skills to delegate effectively, maintain an optimal product assortment, implement merchandising plans accurately, and consistently meet sales and labor targets.

In this capacity, the Specialty Team Leader ensures that the team upholds company values while delivering extraordinary service to customers and fostering a positive working atmosphere. Responsibilities include developing clear expectations aligned with retail execution standards, cross-merchandising according to corporate guidelines, and managing stock levels to align with category management strategies. The role also involves upholding strict food safety protocols, safety and security standards, and regulatory requirements, including maintaining awareness of industry trends and competitor activity. The leader will also be hands-on in conducting performance evaluations, implementing corrective actions, and promoting continuous professional growth within the team.

This position requires a candidate who possesses strong interpersonal skills, a passion for leadership, and a thorough understanding of retail operations. Knowledge of product buying, pricing strategies, merchandising, inventory control, and financial performance metrics is essential. The ideal candidate will have a proven track record in retail management, combined with the ability to motivate and empower team members while maintaining a customer-centric focus. Candidates must be food safety certified or willing to obtain certification within six months of hire and capable of performing physical tasks such as lifting heavy items and working in various temperature conditions.

Whole Foods Market offers a competitive hourly wage ranging from $22.40 to $40.40 commensurate with experience, along with a comprehensive benefits package called "Whole Benefits." This package includes options such as store discounts, paid time off, financial wellness programs, health and wellness support, and exclusive team member perks for both full-time and part-time employees. Eligibility for benefits depends on factors such as work location, length of service, and employment type. Whole Foods Market is an equal opportunity employer that promotes diversity and inclusion and hires employees solely based on qualifications and business needs.

Job Requirements

  • Minimum 24 months retail experience including at least 12 months of team leadership experience
  • ability to lift 50 pounds
  • standing and walking 6-8 hours during an 8-hour workday
  • capability for single grasping, fine manipulation, pushing, and pulling
  • ability to perform bending, twisting, squatting, and reaching motions
  • exposure to FDA approved cleaning chemicals
  • ability to work in temperatures up to 90 degrees Fahrenheit
  • ability to work in wet and cold environments
  • availability to work flexible schedules including nights, weekends, and holidays
  • ability to use tools and equipment including box cutters and electric pallet jacks
  • where applicable, completion of TIPS training and minimum age of 18 to serve alcohol

Job Qualifications

  • Advanced knowledge of products, buying, pricing, merchandising, and inventory management
  • food safety certification or commitment to complete within six months
  • excellent interpersonal, motivational, team building, and customer relationship skills
  • capable of teaching others in a positive and constructive manner
  • thorough product knowledge
  • advanced knowledge of regulatory and safety policies and procedures
  • proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
  • demonstrated decision-making ability
  • leadership skills
  • ability to prioritize and delegate
  • proficiency with email, Microsoft Office, and operations-related applications

Job Duties

  • Hold Associate Team Leaders, supervisors, and Team Members accountable for delivering outstanding customer service
  • define and develop clear expectations to achieve the highest standards of retail execution
  • effectively delegate to and empower Associate Team Leaders and Team Members
  • monitor and achieve sales, margin, expense, and labor targets
  • maintain proper product assortment, merchandising, and inventory control
  • ensure products are cross-merchandised in accordance with regional and global guidelines
  • ensure adherence to category management schedule and planograms
  • ensure nutritional aspects are displayed correctly
  • establish and maintain collaborative and productive working relationships with departmental and store leadership
  • maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards
  • set and achieve the highest standards of retail execution
  • foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
  • maintain awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers
  • respond promptly to customer needs and questions
  • select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover
  • communicate and maintain Team Member safety and security standards
  • provide timely, thorough, and thoughtful performance evaluations
  • consistently communicate and model Whole Foods Market vision and goals

Job Criteria

Experience

Mid Level (3-7 years)


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