Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Pet insurance
401(k) retirement plan
Student Loan Assistance
licensing and continuing education reimbursement
Parental leave
housing allowances or gifts
Job Description
Cardinal Group is a renowned real estate investment, development, and management company specializing in multifamily housing communities, including student housing and conventional residential communities. With a strong reputation for innovation and commitment to excellence, Cardinal Group offers a comprehensive approach to resident services by integrating advanced technology and personalized customer care. The company actively cultivates a positive living experience for residents by leveraging new platforms and centralized service teams, ensuring that resident needs are met promptly and professionally. The role of Specialist, Resident Services (CS) at Cardinal Group is designed for individuals who are passionate about customer service and eager... Show More
Job Requirements
- High school diploma or equivalent
- 3-4 years of customer service and/or sales experience
- 2-3 years of property management experience, preferably in a managerial role
- Demonstrated ability to master evolving technology resources, including AI
- Elite communication and interpersonal skills
- Service-focused approach to creating memorable experiences internally and externally
- Warm, friendly, and helpful demeanor toward everyone
- Moderate to high level experience utilizing Microsoft and Google platforms
- Evening and weekend availability
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal culture and Cardinal core values every day
Job Qualifications
- High school diploma or equivalent
- 3-4 years of customer service and/or sales experience
- 2-3 years of property management experience, preferably in a managerial role
- Demonstrated ability to master evolving technology resources, including AI
- Elite communication and interpersonal skills
- Service-focused approach to creating memorable experiences internally and externally
- Warm, friendly, and helpful demeanor toward everyone
- Moderate to high level experience utilizing Microsoft and Google platforms
- Evening and weekend availability
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal culture and Cardinal core values every day
Job Duties
- Provide tailored, concierge-level service to our current residents while positively representing Cardinal Group and our communities in each resident interaction
- Manage the inbound resident message queue within Cardinal Group's internal contact center platform and mobile application dashboard to assist current residents with community-level needs
- Provide remote assistance with planning, marketing, and executing resident events in coordination with onsite teams
- Communicate high-level training opportunities and implementation to onsite leadership
- Oversee the onboarding of new communities to Cardinal Group's resident mobile application and provide ongoing monitoring of application adoption across the portfolio
- Elevate resident concerns to the appropriate community or portfolio team member after all available resources have been exhausted
- Assist with issuing community and portfolio-wide communications such as office closures, move-in requirements, staff changes, etc. via the contact center platform
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter