Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,000.00 - $86,500.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
gategroup is a leading global provider of airline catering and hospitality services, committed to enhancing travel experiences by delivering high-quality meals and exceptional customer support. With a reputation built on excellence, integrity, passion, and accountability, gategroup operates in numerous international airports, offering comprehensive solutions that integrate catering, onboard retail, and global supply chain services. As a dynamic player in the airline industry, gategroup places great emphasis on operational efficiency, customer satisfaction, and innovative service delivery. The company fosters a culture of teamwork and continuous improvement, encouraging employees to uphold the highest standards while embracing challenges in a fast-paced environment.
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Job Requirements
- H.S. diploma required
- Minimum 2 years of general work experience in a customer service capacity
- Basic computer skills
- Strong customer service skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Able to communicate status changes to all parties in a timely manner
- Excellent written and oral communication skills
Job Qualifications
- H.S. diploma required
- Associate's degree preferred
- Minimum 2 years of general work experience in a customer service capacity required
- Experience working in the airline industry is preferred
- Basic computer skills
- Strong customer service skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Able to communicate status changes to all parties in a timely manner
- Able to develop rapport with major client
- Excellent written and oral communication skills
Job Duties
- Monitors airline arrival and departure times and ensures catering teams complete flights as assigned
- Monitors driver's kitchen department time and alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft delaying return to unit
- Communicates airline changes and updates to the unit dispatch and catering teams
- Provides accurate and timely information regarding the operation
- Proactively informs supervisor/dispatcher of operational changes and speaks directly to transportation teams on the field
- Partners with Department Manager to be the voice for the company in delay discussions and conducts research needed when contesting a delay
- Tracks all flight, gate, meal order and other changes in flights
- Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
- Answers and logs customer calls, concerns and complaints and helps to resolve ongoing issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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