Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company based in the United States. As a subsidiary of Estes Express Lines and headquartered in Richmond, Virginia, EFW provides tailored logistics and warehousing solutions that span across all industries, leveraging air, ocean, and ground freight options. The company offers its customers a unique hybrid transportation network supported by the extensive Estes Express Lines line haul system. This network advantage enables EFW to deliver highly reliable and efficient freight forwarding services, earning recognition and accolades such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year. Additionally, the company has gained attention from Global Trade Americas as a notable third-party logistics provider (3PL) worth watching.
EFW prides itself on a culture of excellence backed by a comprehensive benefits package for its employees, including paid time off, 401(k) with company match, medical, dental, and vision coverage, disability insurance options, life and accidental death insurance, as well as an employee referral bonus program. The company fosters a work environment focused on continuous learning, career growth, and diversity, ensuring employees are supported to thrive and contribute to the organization’s success.
The opportunity at hand is for a Specialist in North American Operations, a full-time role based in Richmond, Virginia. This vital position is responsible for overseeing the service levels associated with all EFW shipments. It involves maintaining accurate and timely shipment status updates, ensuring that communications are clear and that customer service standards are met consistently. The Specialist will perform a series of operational and clerical tasks including tracking and tracing shipments, processing customer information to support transportation, billing, and collections, monitoring service provider updates through various communication channels, and assisting supervisors and coordinators with operational necessities.
In this role, attention to detail and a proactive approach to problem-solving are essential to anticipate and manage any issues that could jeopardize shipments. The Specialist must also help confirm service provider charges and maintain data integrity related to customers, markets, and procedures. This position offers an engaging work environment where teamwork, professionalism, and adherence to company core values are highly prioritized.
Applicants should expect to work in a normal office environment, primarily sitting with occasional standing and walking. No travel or special licenses are required. The role demands flexibility in scheduling shifts and calls for strong organizational, communication, and interpersonal skills. Estes Forwarding Worldwide is committed to inclusive hiring practices and equality in the workplace, welcoming candidates from diverse backgrounds and experiences to apply. The position provides a platform for growth and development in the transportation and logistics field, with opportunities to engage with a leading freight forwarding business known for quality and innovation.
EFW prides itself on a culture of excellence backed by a comprehensive benefits package for its employees, including paid time off, 401(k) with company match, medical, dental, and vision coverage, disability insurance options, life and accidental death insurance, as well as an employee referral bonus program. The company fosters a work environment focused on continuous learning, career growth, and diversity, ensuring employees are supported to thrive and contribute to the organization’s success.
The opportunity at hand is for a Specialist in North American Operations, a full-time role based in Richmond, Virginia. This vital position is responsible for overseeing the service levels associated with all EFW shipments. It involves maintaining accurate and timely shipment status updates, ensuring that communications are clear and that customer service standards are met consistently. The Specialist will perform a series of operational and clerical tasks including tracking and tracing shipments, processing customer information to support transportation, billing, and collections, monitoring service provider updates through various communication channels, and assisting supervisors and coordinators with operational necessities.
In this role, attention to detail and a proactive approach to problem-solving are essential to anticipate and manage any issues that could jeopardize shipments. The Specialist must also help confirm service provider charges and maintain data integrity related to customers, markets, and procedures. This position offers an engaging work environment where teamwork, professionalism, and adherence to company core values are highly prioritized.
Applicants should expect to work in a normal office environment, primarily sitting with occasional standing and walking. No travel or special licenses are required. The role demands flexibility in scheduling shifts and calls for strong organizational, communication, and interpersonal skills. Estes Forwarding Worldwide is committed to inclusive hiring practices and equality in the workplace, welcoming candidates from diverse backgrounds and experiences to apply. The position provides a platform for growth and development in the transportation and logistics field, with opportunities to engage with a leading freight forwarding business known for quality and innovation.
Job Requirements
- Minimum of a High School Diploma or equivalent
- 0-2 years of experience
- 1-3 years of experience in the transportation or freight forwarding industry preferred
- Combination of experience and or education will be taken into consideration
- No licenses or certifications required
- Must be able to work flexible shifts
- Must be eligible to work in the United States
- Regular attendance is required
- Comply with company C-TPAT and TSA security procedures
- Ability to plan, organize, and manage multiple projects and set priorities
- Ability to maintain stable performance under pressure
Job Qualifications
- Must be able to work flexible shifts
- Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications
- Ability to plan, organize, and manage multiple projects and set priorities
- Ability to develop and use collaborative relationships to accomplish work goals
- Maintain stable performance under pressure or opposition
- Use appropriate methods and a flexible interpersonal style to help build a cohesive team
- Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints
- Ability to effectively present information and respond to questions from groups of customers and employees
- Ability to read and interpret general business documents
- Ability to write routine reports and general business correspondence
- Ability to work with peers and communicate basic concepts
- Ability to solve practical problems through standardized solutions that require limited judgment
- Ability to follow prescribed and detailed procedures to solve routine problems
- Must be eligible to work in the United States
- EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others
- All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status
Job Duties
- Track, trace, and monitor Estes Forwarding shipments and update the status with complete notes
- Perform clerical processes related to the Estes Forwarding business
- Process routine customer information in support of transportation, billing, and or collection efforts
- Monitor the Web, fax, and voice mail for service provider updates
- Maintain data for specific customers, markets, products, and or processes as required
- Assist and support coordinators, supervisors, and managers with various business needs
- Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure
- Confirm charges from service providers as needed
- Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate
- Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing
- Support and promote company core values
- Regular attendance is required
- Comply with company C-TPAT and TSA security procedures
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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