Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Encore Boston Harbor is a renowned luxury resort and casino located in Everett, Massachusetts, known for offering an exceptional blend of entertainment, hospitality, and gaming experiences. As a premier destination in the region, Encore Boston Harbor has redefined the casino and resort industry by delivering world-class amenities, elegant accommodations, fine dining options, and engaging entertainment events. The resort’s dedication to high standards and guest satisfaction has established it as a favored spot for tourists and locals alike, creating a vibrant hub for social and recreational activities. Encore Boston Harbor’s commitment to innovation, luxury, and impeccable service ensures that it continually... Show More
Job Requirements
- 21 years of age or above
- required to obtain and maintain registration or license issued by the Massachusetts Gaming Commission
- high school or equivalent degree
- general computer skills and basic knowledge of Microsoft Office
- outstanding organizational, interpersonal, and administrative skills
- excellent attention to detail
- ability to read, analyze, and interpret documents such as policy and procedure manuals
- ability to respond to common inquiries
- fluency in English
- ability to write detailed instructions and correspondence
- ability to effectively present information in group situations
- ability to compute basic mathematical calculations
- ability to lift or maneuver at least 30 pounds
- ability to stand, walk, sit, and use hands to finger, handle, or feel objects
- ability to reach, climb, balance, stoop, stretch, bend, kneel, crouch, or crawl as needed
- ability to work varying schedules including high noise environments
- reliable, consistent, and punctual attendance required
Job Qualifications
- High school or equivalent degree required
- bachelor’s degree in a related field or equivalent experience preferred
- general computer skills and basic knowledge of Microsoft Office required
- outstanding organizational, interpersonal, and administrative skills
- excellent attention to detail
- ability to read, analyze, and interpret documents such as policy and procedure manuals
- ability to respond to common inquiries from employees or guests
- fluency in English required, second language a plus
- ability to write detailed instructions and correspondence
- ability to effectively present information in one-on-one and group situations
- ability to compute basic mathematical calculations
- ability to decipher and maintain reports upon request
Job Duties
- Follow all Encore Boston Harbor core values and property and department standards
- actively contribute to departmental performance and maintain accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports
- comply with all internal policies, federal and state laws, rules, regulations and controls
- deliver and maintain a maximum level of property-wide service and satisfaction
- contribute to company-wide communication and best practices
- keep informed of new developments within the department
- balance multiple priorities simultaneously and meet deadlines often in stressful and high-pressure situations
- assist and coordinate various property marketing functions including special events and promotions along with the development of support materials
- carry out clerical and administrative tasks to support successful events
- assist with ongoing promotional events including Player Parties, Slot Tournaments, Table Tournaments, Floor Promotions, and handle additional tasks as identified
- communicate expectations to involved departments, initiate event marketing collateral, and communicate necessary event logistics information to team members
- work closely with internal departments as well as outside vendors
- prepare notifications and submissions for regulatory compliance
- accurately build and test promotions executed on the Promotional Kiosk
- handle all aspects of promotions including coordination with various departments such as Purchasing, IT, Public Areas, Food and Beverage, Sound and Video, Floral, Loyalty Marketing, Casino Marketing, Warehouse, and more
- handle guest service situations from start to finish
- work with safety as a priority and follow department and company safety standards
- maintain relevant knowledge of industry through continuing education and training
- perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter