Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Employee assistance program
Job Description
Encore Boston Harbor is a premier luxury casino resort located in Everett, Massachusetts. As part of the Wynn Resorts family, Encore Boston Harbor sets the standard for excellence in hospitality, gaming, and entertainment. The resort features world-class gaming experiences, upscale dining options, luxurious accommodations, and a wide array of amenities designed to provide an exceptional guest experience. Situated in close proximity to Boston, this resort attracts visitors both locally and from around the world, making it an iconic destination in the region. The company is known for its commitment to quality, service, and delivering memorable experiences for both guests and... Show More
Job Requirements
- Minimum age of 21 years
- Obtain and maintain Massachusetts Gaming Commission registration or license
- High school diploma or equivalent
- Preferred bachelor’s degree or equivalent experience
- General computer literacy
- Outstanding organizational and interpersonal skills
- Ability to read, analyze, and interpret policy and procedural documents
- Fluency in English required
- Ability to perform basic mathematical calculations
- Capable of handling multiple priorities under pressure
- Physical ability to lift or maneuver at least 30 pounds
- Ability to stand, walk, sit for extended periods
- Comfortable working in noisy environments
- Willingness to work varying schedules
- Reliable, punctual attendance
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in a related field preferred
- General computer skills including Microsoft Office proficiency
- Outstanding organizational skills
- Excellent interpersonal and administrative abilities
- Attention to detail
- Ability to read and interpret policy, procedure manuals and related documents
- Fluent English communication skills
- Second language skills a plus
- Ability to write detailed instructions and correspondence
- Proficient in presenting information in group and individual settings
- Basic mathematical skills
- Ability to analyze and maintain reports
Job Duties
- Follow Encore Boston Harbor core values and department standards
- Contribute to departmental performance including accuracy, confidentiality, and thoroughness of policies and reports
- Adhere to all internal policies, federal and state laws, rules, and regulations
- Deliver maximum property-wide service and guest satisfaction
- Support company-wide communication and best practices
- Keep informed on new developments within the department
- Balance multiple priorities and meet deadlines in high-pressure environments
- Assist in coordinating marketing functions including special events and support materials
- Perform clerical and administrative tasks to support events
- Assist with promotional events such as player parties and tournaments
- Communicate event expectations and logistics to involved departments and team members
- Collaborate with internal departments and outside vendors
- Prepare notifications and submissions for regulatory compliance
- Build and test promotions on the Promotional Kiosk
- Coordinate promotions with departments including Purchasing, IT, Public Areas, Food and Beverage, Sound and Video, Floral, Loyalty Marketing, Casino Marketing, Warehouse
- Handle guest service situations from start to finish
- Follow safety standards and maintain workplace safety
- Pursue continuing education and training to stay updated
- Perform other job-related duties as assigned
Job Location
Loading...
You may be also interested in:
Popular Cities