Special Services Employee (TEMP) - Customer Relations Representative

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Standard Hours

Day Shifts

Benefits

No-cost Metrolink ticket or transit subsidy

Employee assistance program

Equal opportunity employer

Reasonable accommodations for disabilities

Job Description

Metrolink is a regional commuter rail system serving Southern California, known for providing safe, reliable, and efficient public transportation. It operates a network of trains that connect major cities and communities across the area, facilitating daily commutes, reducing road congestion, and contributing to environmental sustainability by lowering carbon emissions. Metrolink is committed to delivering excellent customer service and maintaining a positive passenger experience for all riders. As part of the Southern California Regional Rail Authority (SCRRA), it operates with a focus on accessibility, safety, and continuous improvement of transit services.

The Special Services Employee (TEMP) Customer Relations Representative role... Show More

Job Requirements

High school diploma, GED or equivalent
Minimum three years of work experience in a customer service role interacting with and providing a service measured by customer satisfaction
Must pass the computer-based assessment
Ability to transition between stationary and mobile work positions
Ability to lift and transport equipment or boxes up to 25 pounds
Ability to hear and perceive sounds and visual acuity to detect train movements and safety hazards
Ability to work in outdoor environments with exposure to weather changes, noise of 85 plus decibels, and sometimes hostile individuals
Ability to use computers, office equipment, and work-related machinery
A combination of training, education or experience that provides required knowledge, skills and abilities
Compliance with Americans with Disabilities Act for reasonable accommodations

Job Qualifications

High school diploma, GED or equivalent
Minimum three years of customer service experience with measurable customer satisfaction
Knowledge of principles and practices of customer relations and effective communication techniques
Skilled in use of Microsoft Office, cash handling, responding professionally to customer situations, and writing correspondence
Ability to communicate with tact, empathy, patience, and courtesy
Ability to work under pressure and resolve issues in real-time
Ability to ensure accuracy and attention to detail
Ability to prioritize and manage multiple responsibilities independently
Ability to interpret and explain policies and procedures
Ability to establish and maintain working relationships

Job Duties

Provide Metrolink riders with information on using the rail system, reading the train timetable, using ticket vending machines, fare policies, making connections, and creating a positive passenger experience
Serve as the primary point of contact for train riders, inform customers at train platforms during service disruptions, make public address announcements, and assist to prevent unnecessary delays to passengers
Sell Metrolink tickets, process debit and credit sales, make ticket adjustments, and process customer refunds
Handle and account for all cash including preparing and balancing the cash drawer, preparing bank deposits, and operating the Ticket Office Machine (TOM)
Order and maintain a current inventory of pre-printed ticket stock and all current Metrolink published materials including brochures, train schedules, maps, forms, special events, and special trains
Provide support to school groups to ensure safe travel, appropriate fare media, and assistance with vouchers
Maintain Metrolink kiosks at all stations with current rider updates, special event literature, and other related materials as needed
Coordinate lost and found returns, contact customers regarding items, and record feedback into the customer database
Coordinate passenger use of alternate transportation during service disruptions or planned outages at Metrolink stations, and report transportation issues to the appropriate personnel
Inform customers on rail safety issues, report trespasser and vandalism incidents to Metrolink security, and respond to emergency situations or customer service related problems as directed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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