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Special Events Operations Manager | Full Time | Lucas Museum of Narrative Art
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its world-class venue development and comprehensive capabilities that span venue management, hospitality, and sponsorship sales. Established in 2015, OVG has rapidly expanded its influence by managing a collection of seven owned venues and collaborating with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This demonstrates OVG's commitment not only to providing unparalleled entertainment experiences but also to fostering innovative partnerships and nurturing cultural hubs worldwide.
At its core, OVG combines cutting-edge i... Show More
At its core, OVG combines cutting-edge i... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years of experience in event operations or banquet management
- Proven track record of managing large-scale events
- Strong leadership and team management skills
- Excellent communication and organizational abilities
- Ability to work under pressure in fast-paced environments
- Knowledge of luxury hospitality service standards
- Experience with labor management and operational cost control
- Flexibility to work evenings, weekends, and holidays as needed
- Commitment to upholding diversity and inclusion principles
Job Qualifications
- 3-5+ years of experience in events operations, banquet management, luxury hospitality, or high-volume restaurant operations
- Proven experience executing large-scale events with multiple moving parts and high service expectations
- Strong leadership presence with the ability to confidently direct teams in live-event environments
- Exceptional organizational, communication, and operational planning skills
- Ability to remain calm, solution-oriented, and detail-focused under pressure
- Strong understanding of banquet service flow, staffing models, and event logistics
- Experience managing labor and operational efficiencies in high-volume environments
- Passion for hospitality, guest experience, and creating memorable moments
- Experience in luxury hotels, premier event venues, restaurants, or cultural institutions preferred
Job Duties
- Lead front-of-house operational planning and execution for private events, galas, receptions, and museum activations
- Manage event floor operations focusing on timing, communication, guest experience, and service standards
- Build and maintain detailed event staffing plans, operational timelines, and service flow strategies
- Partner closely with culinary, sales, and hospitality leadership to align execution with event vision and client expectations
- Oversee setup, breakdown, room transitions, and operational readiness for all events
- Manage and lead banquet captains, servers, bartenders, support staff, and external vendors during event execution
- Ensure all events are executed with professionalism, urgency, and strong attention to detail
- Support hiring, training, and development of the events operations team ahead of opening and ongoing growth
- Maintain elevated service standards aligned with a luxury hospitality environment
- Assist with labor management, scheduling, and operational cost controls for the events division
- Act as a key problem solver during live operations, navigating changes and challenges with composure and leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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