Special Events Operations Manager | Full Time | Lucas Museum of Narrative Art
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its world-class venue development and comprehensive capabilities that span venue management, hospitality, and sponsorship sales. Established in 2015, OVG has rapidly expanded its influence by managing a collection of seven owned venues and collaborating with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This demonstrates OVG's commitment not only to providing unparalleled entertainment experiences but also to fostering innovative partnerships and nurturing cultural hubs worldwide.
At its core, OVG combines cutting-edge infrastructure with exceptional service standards, positioning itself as a cornerstone of the live entertainment industry. Their broad portfolio reflects a dedication to excellence and adaptability in a constantly evolving entertainment landscape. The company’s integration of venue management, hospitality, and sponsorship sales enables a seamless experience for clients and patrons alike.
The role of Special Events Operations Manager offers an exciting opportunity within this dynamic environment. Focusing on the museum’s events program, the manager will ensure that every event is executed with polish, precision, and consistency. This position commands an annual salary ranging from $85,000 to $95,000, highlighting the value OVG places on creating outstanding event experiences.
As Special Events Operations Manager, the individual will oversee the end-to-end operational execution of private events, galas, receptions, and museum activations. This involves leading front-of-house operational planning and ensuring that every guest interaction embodies the luxury hospitality standards OVG is known for. The role demands a strategic approach to event staffing, timing, communication, and service standards. Collaborating closely with culinary, sales, and hospitality teams ensures the event vision aligns perfectly with client expectations.
On a day-to-day basis, the Special Events Operations Manager leads banquet captains, servers, bartenders, support staff, and external vendors, orchestrating smooth operations that enhance the guest experience. From the setup and breakdown phases to managing transitions and operational readiness, every detail matters to deliver exceptional events.
Beyond live event execution, this position is integral to supporting the development and growth of the events operations team through hiring, training, and leadership. The manager also oversees labor management, scheduling, and operational cost control to optimize efficiency without compromising service quality. Handling unexpected challenges with composure and problem-solving skills reflects the leadership qualities essential for this high-stakes role.
OVG's inclusive culture values diversity and understands that innovation stems from diverse perspectives. The company is committed to equal employment opportunity and fostering an environment where all employees can thrive and contribute meaningfully. Joining OVG as a Special Events Operations Manager means becoming part of a global community dedicated to creating memorable live events, advancing the live entertainment industry, and positively impacting cultural experiences worldwide.
At its core, OVG combines cutting-edge infrastructure with exceptional service standards, positioning itself as a cornerstone of the live entertainment industry. Their broad portfolio reflects a dedication to excellence and adaptability in a constantly evolving entertainment landscape. The company’s integration of venue management, hospitality, and sponsorship sales enables a seamless experience for clients and patrons alike.
The role of Special Events Operations Manager offers an exciting opportunity within this dynamic environment. Focusing on the museum’s events program, the manager will ensure that every event is executed with polish, precision, and consistency. This position commands an annual salary ranging from $85,000 to $95,000, highlighting the value OVG places on creating outstanding event experiences.
As Special Events Operations Manager, the individual will oversee the end-to-end operational execution of private events, galas, receptions, and museum activations. This involves leading front-of-house operational planning and ensuring that every guest interaction embodies the luxury hospitality standards OVG is known for. The role demands a strategic approach to event staffing, timing, communication, and service standards. Collaborating closely with culinary, sales, and hospitality teams ensures the event vision aligns perfectly with client expectations.
On a day-to-day basis, the Special Events Operations Manager leads banquet captains, servers, bartenders, support staff, and external vendors, orchestrating smooth operations that enhance the guest experience. From the setup and breakdown phases to managing transitions and operational readiness, every detail matters to deliver exceptional events.
Beyond live event execution, this position is integral to supporting the development and growth of the events operations team through hiring, training, and leadership. The manager also oversees labor management, scheduling, and operational cost control to optimize efficiency without compromising service quality. Handling unexpected challenges with composure and problem-solving skills reflects the leadership qualities essential for this high-stakes role.
OVG's inclusive culture values diversity and understands that innovation stems from diverse perspectives. The company is committed to equal employment opportunity and fostering an environment where all employees can thrive and contribute meaningfully. Joining OVG as a Special Events Operations Manager means becoming part of a global community dedicated to creating memorable live events, advancing the live entertainment industry, and positively impacting cultural experiences worldwide.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years of experience in event operations or banquet management
- Proven track record of managing large-scale events
- Strong leadership and team management skills
- Excellent communication and organizational abilities
- Ability to work under pressure in fast-paced environments
- Knowledge of luxury hospitality service standards
- Experience with labor management and operational cost control
- Flexibility to work evenings, weekends, and holidays as needed
- Commitment to upholding diversity and inclusion principles
Job Qualifications
- 3-5+ years of experience in events operations, banquet management, luxury hospitality, or high-volume restaurant operations
- Proven experience executing large-scale events with multiple moving parts and high service expectations
- Strong leadership presence with the ability to confidently direct teams in live-event environments
- Exceptional organizational, communication, and operational planning skills
- Ability to remain calm, solution-oriented, and detail-focused under pressure
- Strong understanding of banquet service flow, staffing models, and event logistics
- Experience managing labor and operational efficiencies in high-volume environments
- Passion for hospitality, guest experience, and creating memorable moments
- Experience in luxury hotels, premier event venues, restaurants, or cultural institutions preferred
Job Duties
- Lead front-of-house operational planning and execution for private events, galas, receptions, and museum activations
- Manage event floor operations focusing on timing, communication, guest experience, and service standards
- Build and maintain detailed event staffing plans, operational timelines, and service flow strategies
- Partner closely with culinary, sales, and hospitality leadership to align execution with event vision and client expectations
- Oversee setup, breakdown, room transitions, and operational readiness for all events
- Manage and lead banquet captains, servers, bartenders, support staff, and external vendors during event execution
- Ensure all events are executed with professionalism, urgency, and strong attention to detail
- Support hiring, training, and development of the events operations team ahead of opening and ongoing growth
- Maintain elevated service standards aligned with a luxury hospitality environment
- Assist with labor management, scheduling, and operational cost controls for the events division
- Act as a key problem solver during live operations, navigating changes and challenges with composure and leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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