Special Events Coordinator

Gaylord Texan Resort & Convention Center is a premier hospitality destination located in Grapevine, Texas. Part of Marriott International's renowned portfolio of brands, the resort is celebrated for its exceptional meetings, vibrant entertainment, and unique leisure experiences designed to bring people together in extraordinary ways. Known for its comprehensive amenities, expansive event spaces, and superior guest services, Gaylord Texan Resort offers a dynamic work environment where employees, known as STARs, are valued for their creativity, entrepreneurial spirit, and dedication to delivering thoughtful, big-hearted service. As an integral part of Marriott International, the resort provides its team members with vast career opportunities, a supportive culture, and a commitment to diversity and inclusion. This full-time, non-management position is located on-site at the Gaylord Texan Resort & Convention Center, offering a stable and rewarding career opportunity within the vibrant hospitality sector.

The Special Events Coordinator role focuses on assisting in the coordination and smooth operation of all Special Events and Leisure Experiences such as ICE!, Best of Florida Christmas, SummerFest, and other guest-centric activities hosted at the resort. This role is pivotal in maintaining the seamless execution of event operations by monitoring lighting, audiovisual elements, cleanliness standards, and system functionality to ensure any aesthetic or operational deficiencies are promptly addressed. The Coordinator works closely with the Special Events Manager and Assistant Managers, supporting training initiatives and overseeing employee performance to uphold excellence in event delivery. Competency in operating event-related software including ticketing, retail, inventory, and space management systems is essential to resolve discrepancies and contribute to the financial and operational integrity of events.

Beyond event logistics, the Special Events Coordinator plays a crucial role in embodying the Gaylord brand by providing exemplary guest service. This includes greeting guests warmly, anticipating and responding to their needs, and maintaining professionalism in communication both with guests and team members. The position demands adherence to company policies, including safety regulations, uniform standards, and confidentiality protocols, emphasizing the protection of company assets and fostering a safe and respectful workplace. The physical requirements involve extended periods of standing, sitting, or walking, and the ability to move objects weighing up to 25 pounds independently. This hands-on role also encourages proactive contributions toward improving organizational efficiency, whether through new ideas, technologies, or process enhancements.

Working as a Special Events Coordinator at Gaylord Texan Resort & Convention Center offers an opportunity to be part of a driven and collaborative team dedicated to creating memorable experiences for guests from around the world. It is a career path suitable for individuals passionate about events, hospitality, and customer service, seeking growth and development in a leading hotel and entertainment environment. With Marriott International's commitment to equal opportunity employment, all prospective employees are welcomed and supported regardless of background or protected status. This position is an excellent fit for motivated individuals ready to contribute their skills and enthusiasm to a respected hospitality leader committed to quality, innovation, and guest satisfaction.