Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
competitive compensation
Professional growth opportunities
world-class training programs
collaborative work environment
complimentary and discounted hotel stays
Diverse and inclusive culture
Job Description
Four Seasons is a globally renowned luxury hotel and resort brand, known for its commitment to exceptional guest experiences and world-class service. Its philosophy is deeply rooted in the Golden Rule, which emphasizes mutual respect and kindness in every interaction. Powered by its dedicated team members worldwide, Four Seasons creates memorable experiences for guests, residents, and partners with genuine heart and dedication to luxury hospitality. The company takes pride not only in delivering top-tier services but also in fostering a thriving employee culture that encourages personal and professional growth. This culture supports the team through comprehensive training, continuous development opportunities,... Show More
Job Requirements
- Reading, writing, and oral proficiency in English
- Previous experience in a luxury spa or hospitality setting preferred
- Knowledge of spa software systems and hotel interface programs like Book4Time, Opera, and HotSOS preferred
- Proficiency in Microsoft Office and Canva
- High grooming standards and a friendly, professional demeanor
- Strong organizational skills and ability to multitask
- U.S. work authorization required
Job Qualifications
- High school diploma or equivalent
- Minimum of two years' experience in a similar hospitality or luxury spa role
- Proficiency with spa software systems such as Book4Time, Opera, and HotSOS preferred
- Strong communication and organizational skills
- Proficiency in Microsoft Office (Word and Excel) and Canva
- Ability to multitask and prioritize in a busy environment
- High grooming standards and professional demeanor
- Passion for the health and wellness industry
- Ability to communicate effectively in English
- Additional languages are a plus
Job Duties
- Greet and provide exceptional service to spa guests
- Welcome and consult with guests about services, amenities, and spa facilities
- Set and coordinate appointments accurately, aligning with guest preferences
- Assist with retail sales by providing recommendations tailored to guest needs
- Anticipate and promptly resolve guest issues to ensure a memorable experience
- Handle telephone and email inquiries in accordance with Four Seasons' service standards
- Manage spa booking systems and maintain accurate reservation records
- Maintain communication logs and update staff on booking changes
- Assist therapists and attendants with operational needs
- Monitor guest areas such as locker rooms, fitness, and relaxation rooms to ensure cleanliness and functionality
- Process payments, gratuities, and service vouchers accurately
- Prepare daily accounting reports and resolve discrepancies
- Assist with gift certificate processing and manage cash/bank balances
- Maintain product knowledge and assist guests with retail purchases
- Restock, price, and display retail products
- Participate in inventory checks and monitor packaging stock levels
- Maintain an organized and professional reception area
- Update forms and guest collateral as required
- Manage supply requisitions and restocking efficiently
- Follow Four Seasons' standards for handling emails, telephone calls, and computerized systems
- Perform necessary mathematical calculations for transactions and accounting
- Communicate effectively in English and collaborate with engineering, housekeeping, and security departments
- Handle lost and found items and safety concerns promptly
- Ensure interdepartmental coordination for smooth operations
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities
Similar Jobs