Spa Supervisor

HHM Hotels is a well-established hospitality management company known for delivering excellence in guest service and operational management across its portfolio of high-end properties. At HHM Hotels, the commitment to quality, sustainability, and an exceptional customer experience is reflected in the values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company manages prestigious hotels and resorts that emphasize a culture of respect, innovation, and teamwork, fostering environments where both guests and employees thrive.

The role of Spa Supervisor at HHM Hotels presents an exciting opportunity for a dedicated professional to oversee and manage the daily operations of the spa department. This pivotal role involves ensuring seamless coordination of operational needs, maintaining exceptional guest service standards, and effectively leading a team to achieve departmental goals. The Spa Supervisor will handle the scheduling of staff, oversee the booking system, address guest concerns promptly, and facilitate ongoing training to enhance service quality and team performance.

In addition to operational responsibilities, the Spa Supervisor is tasked with researching and implementing new spa products and services that align with the department’s strategic vision. This includes managing inventory of nail, facial, and massage products while communicating purchasing needs efficiently with management. The role also requires strict adherence to company policies and safety standards, including compliance with MSDS and OSHA regulations and promoting sustainability through HHM’s EarthView program.

This is a rewarding role for someone with high-end spa customer service experience and leadership skills, seeking to contribute to a luxury spa environment that values guest satisfaction and team development. The Spa Supervisor position demands a proactive individual who is comfortable with a flexible schedule including evenings, weekends, and holidays, capable of managing physical activity such as standing, walking, and lifting as part of daily duties.

By joining HHM Hotels as a Spa Supervisor, candidates will have the chance to work within a dynamic hospitality team dedicated to delivering exemplary service and driving business success through motivated staff and delighted guests. This position supports career growth in the hospitality industry, offering hands-on leadership experience in a spa setting and the opportunity to influence service quality and operational efficiency significantly.