Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Job Description
Encore Boston Harbor is a premier luxury resort and casino destination located in Boston, Massachusetts. It is part of the Wynn Resorts portfolio, known for its exceptional service, elegant design, and world-class amenities. Encore Boston Harbor offers a variety of experiences including gaming, dining, entertainment, and wellness facilities. The spa is a key feature of the resort, providing guests with a tranquil escape where they can enjoy a wide range of treatments and services designed to promote relaxation and rejuvenation. The resort prides itself on delivering an unmatched guest experience by blending luxury with comfort and attention to detail across... Show More
Job Requirements
- 18 years of age or above
- Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
- Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification
- High school or equivalent degree
- Bachelor’s degree in a related field or equivalent experience preferred
- Minimum of 1 year experience in a demanding high volume luxury spa or salon environment or luxury hotel or resort front desk experience preferred
- Requires general computer skills and basic knowledge of Microsoft Office
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail
- Fluency in English required, second language a plus
- Ability to compute basic mathematical calculations
- Ability to read, analyze, and interpret documents
- Must be able to interact professionally with guests in a sometimes loud and fast-paced environment
- Ability to work varying schedules to meet business needs
- Physical ability to stand, walk, sit, use hands to handle objects, and occasionally lift or maneuver at least 30 pounds
Job Qualifications
- High school or equivalent degree required
- Bachelor’s degree in a related field or equivalent experience preferred
- Minimum of 1 year experience in a demanding high volume luxury spa or salon environment or luxury hotel or resort front desk experience preferred
- Requires general computer skills and basic knowledge of Microsoft Office
- Must possess outstanding organizational, interpersonal, and administrative skills
- Excellent attention to detail
- Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and related documents
- Ability to respond to common inquiries from employees or guests
- Fluency in English required, second language a plus
- Ability to write detailed instructions and correspondence
- Ability to effectively present information in one-on-one and group situations
- Ability to compute basic mathematical calculations
- Ability to decipher and maintain various reports upon request
Job Duties
- Adheres to all Encore Boston Harbor core values, property standards, and department standards
- Actively contributes to the departmental performance
- Delivers and maintains a maximum level of property-wide service and satisfaction
- Keeps informed of all new developments within the department
- Effectively maintains internal and external guest relations, requiring levels of patience, tact and diplomacy
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
- Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
- Ensures Encore standards of cleanliness and appearance for all areas
- Reports accidents, injuries and lost and found items immediately in compliance with company and department policies
- Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs
- Assists in guest recovery situations to ensure guest service and communicates with leadership team as needed
- Maintains an alert and welcoming posture while acknowledging all guests with enthusiasm and professionalism
- Effectively communicates with peers and leadership team and ensures all pertinent information is shared
- Accurately assists guests with check-in for spa reservations and spa access
- Accurately schedules spa appointments via telephone reservation or in person
- Maintains relevant knowledge on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards
- Accurately receives payment of services and properly accounts for all transactions and monies
- Reconciles daily sales, deposits and invoices as outlined in department policy
- Assists peers, guests, other departments or leaders at all times
- Keeps all areas of the spa clean and organized while following safety guidelines
- Ensures product and supply inventories are replenished and maintained daily
- Ensures all maintenance and equipment challenges are reported in a timely fashion to spa leadership team
- Able to assist in the fitness area by ensuring equipment is maintained and available for guests
- Works with safety as a priority and follows department and company safety standards
- Maintains relevant knowledge of industry through continuing education and training
- Performs any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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