Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Located in Green Bay, WI, the spa is a prestigious destination committed to delivering an exceptional wellness experience in a sophisticated and luxurious setting. Recognized for excellence and frequently rated among the top in the region, it offers an inviting atmosphere where guests can unwind, rejuvenate, and enjoy a variety of treatments and resort activities. As part of a strong hospitality tradition, this spa combines outstanding service with top-tier amenities to ensure every visitor departs feeling revitalized and cared for. The establishment prides itself on maintaining high cleanliness and service standards, reflecting a commitment to excellence that aligns with Forbes... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in spa, hospitality, or customer service roles
- Proficiency with Property Management Systems
- Strong communication and interpersonal skills
- Ability to handle cash and point-of-sale transactions
- Must meet Forbes 5-Star service standards
- Ability to work flexible hours including weekends
- Must comply with company attendance and safety policies
Job Qualifications
- Excellent communication skills in person and over the telephone
- Ability to multitask effectively in a fast-paced environment
- Proficient computer and technology skills including Property Management Systems
- Knowledge of spa treatments and health-related contraindications
- Ability to work collaboratively with spa staff
- Prior experience in spa or customer service roles preferred
- Professional grooming and adherence to company standards
Job Duties
- Provide 5-star service to spa guests during arrival and departure
- Process point-of-sale and cash transactions accurately
- Maintain knowledge of spa treatments, policies, amenities, and resort activities
- Handle reservation booking, editing, and maximizing resource availability
- Support spa retail activities including product recommendation and sale processing
- Address guest feedback and resolve complaints with supervision
- Enforce spa policies to maintain a relaxing atmosphere
- Maintain facility cleanliness and safety including restrooms and public areas
- Replenish guest amenity items and ensure cleanliness of spa café kitchen
- Attend spa events and staff meetings as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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