Spa Receptionist, Kohler Waters Spa

Located in Green Bay, WI, our spa is a premier destination dedicated to delivering exceptional wellness experiences year-round. The facility thrives on creating a serene and rejuvenating environment for its patrons, combining luxury with friendly, attentive service to ensure every guest leaves feeling refreshed and valued. We operate with a focus on holistic wellness, blending tradition with modern therapies and amenities to cater to diverse client needs. The spa is a key part of a larger resort complex, enhancing the overall guest experience by providing top-tier spa treatments, retail products, and wellness services. Our team is passionate about fostering a warm and welcoming atmosphere, encouraging teamwork, and maintaining high standards of cleanliness and professionalism.

The Spa Receptionist plays an integral role in the daily operations of the spa, acting as the first and last point of contact for our valued guests. This position requires an individual who is personable, polished, and professional, with a genuine passion for guest service. Working in a dynamic environment with shifts between 7:00am and 9:00pm CST on weekdays and weekends, the receptionist must be adaptable and enthusiastic, bringing energy and dedication to the role. Key responsibilities include ensuring guests enjoy a smooth and welcoming arrival and departure, efficiently managing spa appointments through ResortSuite software, and supporting retail sales by communicating product benefits to enhance guest experiences.

This role demands excellent communication and multitasking skills as the receptionist coordinates closely with treatment technicians and spa management to maintain an orderly and luxurious spa atmosphere. Responsibilities also extend to handling guest feedback and occasional complaints with diplomacy, enforcing spa policies, and contributing to the upkeep and cleanliness of the spa facility and guest amenities. The Spa Receptionist is essential to creating special moments and memorable experiences, upholding the spa’s reputation for luxury and excellence. Ideal candidates will have a warm and friendly personality combined with a strong work ethic and the ability to thrive in a team-oriented setting, consistently demonstrating exceptional service and professional etiquette.