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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $16.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Paid holidays
Job Description
Located in Green Bay, WI, our spa is a premier destination dedicated to delivering exceptional wellness experiences year-round. The facility thrives on creating a serene and rejuvenating environment for its patrons, combining luxury with friendly, attentive service to ensure every guest leaves feeling refreshed and valued. We operate with a focus on holistic wellness, blending tradition with modern therapies and amenities to cater to diverse client needs. The spa is a key part of a larger resort complex, enhancing the overall guest experience by providing top-tier spa treatments, retail products, and wellness services. Our team is passionate about fostering a... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or spa environment preferred
- ability to work flexible shifts including weekdays and weekends
- strong computer skills, especially with booking and transaction software
- excellent communication skills
- ability to maintain professionalism and poise in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- prior experience in a hospitality or spa receptionist role preferred
- excellent communication and interpersonal skills
- proficiency with ResortSuite or similar booking software
- strong organizational and multitasking abilities
- ability to provide professional etiquette and maintain a polished appearance
- friendly and warm personality
- ability to handle guest concerns diplomatically
Job Duties
- Consistently provide outstanding service and maintain cleanliness standards at a luxury level
- proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments
- ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest
- support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments
- provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing
- receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
- enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
- support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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