Spa Receptionist, Full Time (Harrah's Gulf Coast)

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Career advancement opportunities

Job Description

Harrah's Gulf Coast is a premier casino and resort destination located in Biloxi, Mississippi. Operated by Grand Casinos of Biloxi, LLC, this establishment is renowned for its exciting gaming experiences, luxurious accommodations, and top-notch amenities including an extensive spa and salon. With a commitment to exceptional guest service and unforgettable experiences, Harrah's Gulf Coast continuously strives to maintain its reputation as a leading entertainment destination on the Gulf Coast. The resort features a comprehensive range of services including gaming, dining, live entertainment, and wellness facilities, attracting both local visitors and tourists alike.

The Spa Receptionist role at Harrah's Gul... Show More

Job Requirements

Able to read, write and speak English
Available to work any shift, holidays and weekends
Responds to visual and aural cues
Must have manual dexterity to operate computer, telephone, photocopy machine, fax machine and ten key
Must be able to use and wear two-way radio with earpiece and other equipment
Able to stand and walk for extended periods
Able to sit, stoop, reach and bend
Able to lift 20 pounds

Job Qualifications

Cash handling and P.O.S. register experience preferred
Must possess excellent customer service and communication skills
Must be able to initiate and engage in conversation professionally and friendly
Must be at least 18 years of age
Willing to participate in ongoing training
Maintain knowledge of current property events, promotions and attractions
Must have outgoing personality and be able to generate business
Ability to work independently with minimal supervision
Ability to work effectively independently and in team settings
Must present a well-groomed appearance adhering to uniform standards
Computer skills including operating hardware, software, and other office equipment
Ability to appreciate and be friendly with team members from various ethnic and cultural backgrounds
Able to accept direction from senior leadership

Job Duties

Provides exceptional friendly and engaging guest service
Opens and closes the facility according to specified standards
Oversees daily appointment calendar ensuring schedule flows seamlessly
Checks messages, returns calls and answers phones throughout shift
Books, changes, confirms and cancels spa and salon reservations
Communicates schedule updates to team members
Promotes detailed descriptions of spa and salon treatments, packages and retail products
Maintains overall appearance of spa facility, retail, gym and reception area by cleaning and restocking
Participates in retail inventories
Assists management with daily operations of the spa
Demonstrates computer proficiency, excellent phone etiquette and multitasking ability
Reports any service issues immediately
Reports lost and stolen items immediately
Guides guests to and from services
Assists guests in lounge, locker, vanity, showers and wet areas
Maintains a meticulous professional appearance
Accurately handles cash, credit cards, room charge and comp transactions
Performs all other job related duties as requested
Receives, folds and restocks linen daily
Meets attendance guidelines and adheres to regulatory, departmental and company policies
Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa
Suggests products, services and experiences to guests
Performs other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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