Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
wellness programs
Job Description
The establishment is a luxury spa operating within a resort environment dedicated to delivering exceptional wellness, relaxation, and beauty services to its guests. The spa offers a diverse range of treatments including massages, facials, body therapies, and various other spa-related services designed to rejuvenate both the body and mind. At the heart of its operation is a commitment to impeccable guest service, quality control, and a welcoming ambiance that fosters tranquility and comfort. The spa's professional team emphasizes continuous improvement and collaboration, leveraging advanced booking systems, retail management expertise, and customer interaction skills to maintain a high standard of service... Show More
Job Requirements
- Minimum of two years of combined spa or hotel front desk and/or retail experience preferred
- CPR certification preferred
- high school diploma or equivalent
- computer skills, experience and aptitude
- reliability and punctuality are critical
- ability to work under pressure with a high level of patience
- desire to ensure the best possible guest experience
- ability to work evenings, weekends, weekdays and holidays required
- ability to work in a quiet environment where the employee may be exposed to heat and steam
- ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds
- manual dexterity
- auditory and visual skills
- ability to follow written and oral instructions and procedures
- ability to speak and communicate quietly yet clearly
Job Qualifications
- Minimum of two years of combined spa or hotel front desk and/or retail experience preferred
- CPR certification preferred
- high school diploma or equivalent
- computer skills, experience and aptitude
- reliability and punctuality
- ability to work under pressure with a high level of patience
- desire to ensure the best possible guest experience
- ability to work evenings, weekends, weekdays and holidays
- ability to work in a quiet environment where the employee may be exposed to heat and steam
- ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds
- manual dexterity
- auditory and visual skills
- ability to follow written and oral instructions and procedures
- ability to speak and communicate quietly yet clearly
Job Duties
- Promptly answer phones and provide accurate spa menu and related resort information
- book guest appointments efficiently and accurately
- assist Lead Spa Coordinator, Spa Coordinator and Spa Director with LMT bookings, communication and paperwork
- greet guests with a sincere welcome and explain services in the spa menu
- smile and engage all spa guests in friendly conversation when appropriate
- have a comprehensive knowledge of all spa menu and retail products and services
- articulate and describe all spa services, retail products and related services clearly and enthusiastically
- escort and tour guests through spa facility as needed in a friendly, unhurried manner
- promote service specials and spa facility
- communicate with Lead Spa Coordinator and/or Spa & Retail Director regarding any guest requests or problems
- handle daily paperwork as directed or per protocol
- open and close the spa, including cash handling/cash-out, processing retail receipts, running reports and associated duties
- keep front desk and lobby reception areas immaculate
- assist with monthly retail inventory planning and implementation
- utilize downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from Spa and Retail Director
- perform Spa Attendant role as needed
- understand first aid/emergency procedures and be able to direct guests accordingly
- incorporate the resort's culture of service excellence, mission and core values into all aspects of job performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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