Spa Receptionist Associate (Santa Fe)

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Flexible Schedule

Job Description

The Spa Receptionist Associate is a pivotal role within a distinguished spa and wellness environment, often situated in a luxury resort or hotel setting. This position is integral to delivering an exceptional guest experience by coordinating and scheduling spa services, managing pool usage, and overseeing various spa functions, including group bookings. A Spa Receptionist Associate ensures smooth daily operations by handling administrative tasks, maintaining retail inventory, and providing top-tier customer service that aligns with the resort's dedication to service excellence.

In this role, the associate functions as the primary point of contact for guests, greeting them warmly, providing detaile... Show More

Job Requirements

Minimum of two years of combined spa or hotel front desk and/or retail experience preferred
CPR certification preferred
high school diploma or equivalent
computer skills, experience, and aptitude
reliability and punctuality are critical
ability to work under pressure with a high level of patience
desire to ensure the best possible guest experience
ability to work evenings, weekends, weekdays, and holidays required
ability to work in a quiet environment where the employee may be exposed to heat and steam
ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds
position requires manual dexterity
auditory and visual skills
ability to follow written and oral instructions and procedures
ability to speak and communicate quietly yet clearly

Job Qualifications

High school diploma or equivalent
minimum of two years of combined spa or hotel front desk and/or retail experience preferred
CPR certification preferred
computer skills, experience, and aptitude
reliable and punctual
ability to work under pressure with patience
strong communication skills
knowledge of spa menu and retail product lines
ability to maintain professional grooming standards
customer service orientation
ability to work flexible hours including evenings, weekends, and holidays

Job Duties

Promptly answer phones and provide accurate spa menu and related resort information
book guest appointments efficiently and accurately
assist Lead Spa Coordinator, Spa Coordinator and Spa Director with LMT bookings, communication and paperwork
greet guests with a sincere welcome and explain services in the spa menu
engage all spa guests in friendly conversation when appropriate
have a comprehensive knowledge of all spa menu and retail products and services
articulate and describe all spa services, retail products and related services in a clear and enthusiastic way
escort and tour guests through spa facility as needed
promote service specials and spa facility
communicate with Lead Spa Coordinator and/or Spa & Retail Director regarding any guest requests or problems
handle daily paperwork as directed or per protocol
open and close the spa, including cash handling, processing retail receipts, running reports, and associated duties
keep front desk and lobby reception areas immaculate
assist with monthly retail inventory planning and implementation
utilize downtime effectively by following checklists and seeking guidance from Spa and Retail Director
perform Spa Attendant role as needed
understand first aid/emergency procedures and direct guests accordingly
incorporate the resort's culture of service excellence, mission and core values into all aspects of job performance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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