Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Day Shifts
Job Description
Westgate Resorts is a prominent leader in the timeshare and hospitality industry, offering diverse vacation experiences across some of the most desirable locations in the United States. With resorts located in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona, Westgate Resorts provides families the opportunity to enjoy affordable vacations at a variety of stunning destinations ranging from sandy Atlantic Ocean beaches to the snow-covered mountain landscapes of Utah. As a company, Westgate is committed to meeting every vacation expectation for every family, offering accommodations and experiences tailored to suit all budgets. Known for its expansive network of properties and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-year resort spa experience with cash handling
- Ability to operate a multi-line telephone, cash register and credit card machine
- Strong interpersonal and communication skills
- Basic computer proficiency for scheduling and reservations
- Ability to handle cash, credit card, gift certificate and room charge transactions accurately
- Ability to maintain a neat, clean, and professional appearance
- Ability to follow verbal and written instructions clearly
- Ability to resolve guest concerns with patience and diplomacy
- Ability to handle physical demands including lifting up to 20 lbs
- Ability to work independently and exercise good judgment
- Ability to maintain punctual attendance and reliability
Job Qualifications
- High school diploma or equivalent
- Ability to operate cash register, adding machine/calculator, multi-line telephone and credit card machine to complete guest transactions
- Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone
- Ability to act independently, exercise good judgment and initiative
- Social skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
- Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance
- Ability to relate to all levels of management and employees in verbal/written form
- Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude
- Listen and respond to guest inquiries using a positive, clear speaking voice
- Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another
- Answer the multi-line telephone and provide information as needed
- Ability to maintain attendance in conformance with standards
- Ability to maintain a neat, clean and well-groomed appearance
Job Duties
- Consistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members
- Communicate and describe in an articulate manner the spa offerings and their benefits
- Ability to compare and contrast the different services on the menu and recommend treatments that fit the guests' needs
- Possess professional telephone etiquette for booking appointments, handling guests' requests, and guests' questions
- Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
- Effectively handle cash credit card, gift certificates, comps and room charge transactions
- Inform facility management of any member, guest, or facility issues
- Be knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests
- Report any incidents or accidents to a member of the management team
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter