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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
Virgin Hotels is a vibrant and innovative hospitality company known for redefining the hotel experience with a blend of modern design, exceptional service, and a unique culture that prioritizes guest delight and creativity. As part of the Virgin Group, Virgin Hotels stands out in the hospitality sector by offering a fresh and dynamic approach to luxury and comfort, catering to a diverse clientele seeking memorable stays combined with outstanding amenities and personalized care. The company fosters an inclusive work environment that nurtures talent, embraces diversity, and encourages employees to bring their authentic selves to work. Virgin Hotels is committed to... Show More
Job Requirements
- Current, legal, and unrestricted ability to work in The United States
- High school or equivalent education required
- Communicate effectively verbally and in writing in English
- Always communicate effectively with customers and all levels of employees
- Inspect and maintain areas for which responsible
- Must be able to distinguish between different denominations of currency and make change
- Review and comprehend all necessary documentation
- Minimum 1 year customer service experience, preferably in a spa or related environment
- Minimum age of 18
- Food Handler's Card
- Unrestricted ability to work in the US for any employer
Job Qualifications
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation and organization skills of utmost importance
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to inspire and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
Job Duties
- Assist guests in the usual manner, whether on the phone or in person
- Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
- Assist in training of policies and procedures of all new attendants/receptionists
- Assist in monthly inventory of retail supplies to track cost of sales and ensures company assets are accurately accounted for
- Take responsibility for questions or issues that may arise when supervisors are not present Assist with additional job-related tasks as directed by Leadership
- Maintain cleanliness and hygienic environment, including light cleaning, stocking supplies and linen management
- Provide food and beverage offerings as part of the spa experience
- Meet demands of a fast-paced environment
- Be knowledgeable about resort, spa offerings and treatment menu
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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