Spa Receptionist

Paris, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $10.75 - $13.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Job Description

BHC is a distinguished luxury hospitality group known for its unwavering commitment to delivering impeccable service and exceptional guest experiences. With properties and spa facilities that frequently earn Forbes 5-Star and AAA Five Diamond distinctions, BHC stands out as a leader in the luxury wellness and hospitality sector. The company prides itself on fostering an environment where every guest feels valued, cared for, and engaged through personalized, thoughtful attention. At BHC, the culture is built on professionalism, inclusivity, and a deep understanding of the expectations held by discerning guests around the world. This commitment to excellence extends through every role, from front-line personnel to management, ensuring a consistent and memorable guest experience.

The Spa Receptionist role at BHC is essential in maintaining the flow and atmosphere of the spa, serving as the first and last impression for all spa guests. As a Spa Receptionist, you will be the cornerstone of the wellness journey, contributing not only to operational efficiency but also to creating a serene and welcoming environment. The role demands exceptional communication skills, meticulous administrative capabilities, and a professional demeanor that reflects the company’s luxury standards. Responsibilities include managing all guest interactions with warmth and precision, handling scheduling and payments, and collaborating closely with therapists and spa management.

Candidates for this position must demonstrate a strong hospitality background, preferably within luxury spa or wellness facilities, with prior experience in a Forbes 5-Star or AAA Five Diamond environment highly regarded. This opportunity offers the chance to work within a prestigious organization that values continuous professional development through regular training and workshops focused on service excellence. Employment is typically full-time, with a flexible schedule that includes weekends and holidays, reflecting the operational needs of a busy luxury spa environment. The role offers competitive compensation aligned with industry standards and benefits that support work-life balance.

Job Requirements

High school diploma or equivalent
minimum 1-2 years of front desk or guest service experience in a luxury spa, hotel, or wellness facility
previous experience in a Forbes 5-Star or AAA Five Diamond environment highly preferred
proficient in spa booking software and PMS systems
exceptional communication skills verbal, written, and interpersonal
excellent organizational skills and attention to detail
knowledge of spa services, wellness trends, and retail products
flexible schedule availability including weekends and holidays

Job Qualifications

High school diploma or equivalent
hospitality or wellness-related education preferred
minimum 1-2 years of front desk or guest service experience in a luxury spa, hotel, or wellness facility
previous experience in a Forbes 5-Star or AAA Five Diamond environment highly preferred
proficient in spa booking software and PMS systems
exceptional communication skills verbal, written, and interpersonal with a calming, polished presence
excellent organizational skills and attention to detail
knowledge of spa services, wellness trends, and retail products is a strong advantage
flexible schedule availability including weekends and holidays

Job Duties

Greet all guests warmly and professionally, using guest names and delivering personalized welcomes
check guests in and out for spa services with accuracy and elegance, providing clear guidance about the facility, service sequence, and amenities
handle all guest interactions with the highest level of hospitality and professionalism, including responding to special requests, resolving concerns, and anticipating needs
escort guests to lounge areas or treatment rooms when necessary, maintaining spa ambiance and guest flow
manage spa reservations via phone, email, online systems, and in-person, ensuring optimal scheduling of therapists and treatment rooms
confirm appointments, explain services, and promote recommended enhancements and wellness offerings
coordinate VIP requests, group bookings, and special occasion packages with discretion and precision
maintain accurate and updated guest profiles, preferences, and treatment history using spa software and PMS integration
process payments, refunds, and gratuities accurately
balance daily transactions and maintain proper accounting procedures
reconcile end-of-day reports and ensure all services are properly billed
maintain cleanliness and organization of the reception desk, retail shelves, and spa boutique displays
monitor retail inventory and assist with product restocking and merchandising
ensure spa reception and waiting areas are always serene, stocked, and impeccably clean
communicate closely with spa therapists, attendants, and management regarding guest flow, service timing, and special requests
support spa attendants in maintaining a quiet, welcoming atmosphere throughout the facility
participate in regular spa training and Forbes service workshops to ensure consistent service excellence