Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement plan options
workplace diversity and inclusion
Job Description
HHM Hotels is a distinguished hospitality group known for its commitment to excellence, innovation, and delivering outstanding guest experiences across its network of properties. As a reputable hotel management company, HHM Hotels embraces a culture that values individuality, nurtures professional growth, and services driven by passion and precision. The company is recognized for its inclusive work environment, where teamwork and respect foster a positive atmosphere for both employees and guests. Operating with the philosophy "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It," HHM Hotels continuously nurtures talent and promotes a customer-first... Show More
Job Requirements
- Minimum of 1 year receptionist or administrative experience
- Ability to communicate clearly and professionally
- Proficiency with basic computer and telephone systems
- Ability to sit for extended periods and perform light physical tasks such as lifting up to 10 pounds, bending, reaching, and operating keyboard
- Availability to work extended hours if required
- Commitment to practicing safe work habits
- Willingness to adhere to company sustainability guidelines
Job Qualifications
- Minimum of 1 year receptionist or administrative experience
- Ability to provide exceptional customer service and communicate effectively
- Strong organizational and multitasking skills
- Proficiency in handling scheduling and appointment coordination
- Basic knowledge of administrative processes
- Ability to maintain a neat and professional appearance
- Capability to work collaboratively in a team environment
- Attention to detail and accuracy in task execution
Job Duties
- Provide a warm and friendly welcome to clientele at all times
- Coordinate client consultation records with the assigned therapist
- Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists
- Organize schedules to fully utilize time and profitability while guaranteeing the clients' needs are prioritized
- Assist with administrative duties such as receiving purchases and inventory reporting
- Monitor Spa desk reception area, refill Spa brochures and maintain general appearance
- Monitor supplies and maintain overall condition
- Process payments from clients for services and retail in the Spa
- Assist in getting client feedback on level of services delivered in order to improve service delivery
- Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested
- Conduct walk-through in Spa waiting area and ensure a neat appearance
- Aid in the general coordination and relation between departments, whether it be staff related or on a guests' behalf
- Certify the highest quality of service to the Spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management
- Complete special administration based projects as assigned
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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