Spa Reception

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

comprehensive benefits

401(k) match

Employee Discounts

Complimentary Meals

free employee parking

supportive team culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its commitment to culture, place, and people. With a portfolio that includes luxury hotels and award-winning restaurants, Heritage Hotels & Resorts delivers exceptional service grounded in authentic storytelling and community pride. The company values its guests, employees, and neighborhoods equally, fostering a workplace where respect and care are paramount. This dedication to quality and authenticity makes Heritage Hotels & Resorts a celebrated name within the New Mexico hospitality scene and a valued destination for travelers seeking cultural and memorable experiences.

The role of Spa Receptionist at Heritage Hotels & Resorts is integral to maintaining the established standards of excellence. This position is centered around creating a welcoming, hospitable environment as guests arrive at the spa. The Spa Receptionist plays a crucial role in shaping the guest's entire spa journey by initiating a positive first impression that sets the tone for relaxation, trust, and enjoyment. Responsibilities include greeting clients warmly, providing detailed information about spa services and facilities, scheduling appointments efficiently, and fostering smooth communication among spa staff to ensure effective daily operations. Additionally, the Spa Receptionist supports inventory control, maintains cleanliness in spa areas, manages guest transactions, and assists in training new employees. This position demands a professional demeanor, attention to detail, and the ability to work collaboratively within a busy, customer-focused setting.

Working in this role offers numerous benefits including competitive pay, comprehensive employee benefits, and a supportive team culture that encourages growth and advancement. Employees enjoy a range of perks such as a generous 401(k) match, discounts across Heritage’s hotels, restaurants, spas, and retail outlets, complimentary meals during shifts, and free parking. This opportunity is ideal for individuals passionate about guest service and hospitality who wish to contribute to a workplace rooted in New Mexico’s community values and cultural pride. Employment with Heritage Hotels & Resorts offers the chance to be part of a respected organization committed to both professional development and delivering unparalleled guest experiences in the luxury hospitality sector.

Job Requirements

High school diploma or equivalent experience or training
Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred
Experience with spa booking software or property management systems preferred
Luxury hotel or resort experience preferred but not required
Previous experience handling cash, payments, and guest transactions preferred
Flexible availability including evenings, weekends, and holidays based on business needs
Exceptional interpersonal and communication skills
Strong organizational and time management skills
High attention to detail
Ability to remain calm, composed, and solution-oriented
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite
Strong teamwork and collaboration skills
Basic understanding of spa services, treatments, and retail products
Professional presentation and demeanor aligned with a luxury hospitality environment

Job Qualifications

High school diploma or equivalent experience or training
Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred
Experience with spa booking software or property management systems preferred
Luxury hotel or resort experience preferred but not required
Previous experience handling cash, payments, and guest transactions preferred
Exceptional interpersonal and communication skills
Strong organizational and time management skills
High attention to detail
Ability to remain calm, composed, and solution-oriented
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite
Strong teamwork and collaboration skills
Basic understanding of spa services, treatments, and retail products
Professional presentation and demeanor aligned with a luxury hospitality environment

Job Duties

Maintain a positive and professional approach with employees, coworkers and guests
Communicate regularly with spa staff regarding appointments and required timeframes to ensure smooth workflow throughout the day
Greet clients warmly as they enter the spa and provide tours and information related to spa features and services
Answer the telephone professionally by identifying yourself, your department and offering assistance
Book appointments by phone or in person and accurately record transactions in the reservation system
Promote spa services and effectively recommend retail products to enhance the guest experience
Maintain proper opening and closing procedures and handle transactions responsibly and accurately
Follow daily checklists and operational procedures as outlined for spa reception and attendant duties
Maintain a well-groomed, professional appearance including clean uniform and name tag
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
Maintain spa rooms, public areas and front-of-house spaces in a clean, comfortable and guest-ready condition, including refreshing water, ice and trash removal
Support inventory control for supplies, equipment and merchandise and communicate reordering needs as necessary
Keep men's and women's spa areas clean, orderly and properly stocked throughout the shift
Assist in training newer staff on front desk procedures to ensure efficient performance and consistency in service standards
Carry out deep cleaning tasks and special projects as assigned
Other duties as assigned are consistent with the functions of this position as needed at any of the properties