Spa Reception

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

401(k) match

Employee Discounts

Complimentary Meals

Free parking

supportive team culture

Opportunities for growth and advancement

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. This luxury hospitality company manages several upscale hotels and award-winning restaurants, all founded on the principles of authentic storytelling, exceptional service, and community pride. The organization takes great care in nurturing not only its guests but also its team members and neighborhoods, fostering an environment where everyone feels valued and respected. By blending local heritage with modern luxury, Heritage Hotels & Resorts offers a unique lodging and dining experience deeply rooted in the rich traditions of New Mexico.

This job opening is for the position of Spa Receptionist, a key role within the spa operations of Heritage Hotels & Resorts. The Spa Receptionist is essential in delivering an impeccable guest experience from the moment a client walks into the spa. This position helps establish a welcoming, relaxing atmosphere by providing thoughtful communication, impeccable attention to detail, and sincere hospitality. The Spa Receptionist plays a critical role in ensuring guests feel comfortable and confident throughout their spa journey, while also contributing to the smooth functioning of daily spa operations.

Responsibilities include greeting guests in a warm and professional manner, managing appointment bookings, handling transactions accurately, promoting spa services and retail products, maintaining cleanliness in the spa areas, and supporting inventory control. The role also requires regular communication with spa staff and other hotel departments to synchronize scheduling and guest services seamlessly. The ideal candidate will be adept at multitasking in a fast-paced, guest-facing environment and will have a polished professional appearance that reflects the luxury standards of the company.

Working at Heritage Hotels & Resorts offers more than just a job. Employees benefit from a competitive pay scale along with a comprehensive benefits package that includes a 25% 401(k) match. Additional perks include generous employee discounts across the hotels, restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, and free parking. The workplace culture emphasizes support, team collaboration, growth opportunities, and a strong connection to New Mexico’s unique community values and pride. Candidates passionate about creating memorable guest experiences and contributing to a prestigious hospitality brand will find a rewarding career at Heritage Hotels & Resorts.

Job Requirements

Exceptional interpersonal and communication skills with the ability to create a warm, welcoming and professional first impression for all guests
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, guest-facing environment
High attention to detail to ensure accuracy in scheduling, billing and guest preferences
Ability to remain calm, composed and solution-oriented when handling guest requests or concerns
Proficiency with scheduling systems, point-of-sale systems and general computer applications such as Microsoft Office or Google Suite
Strong teamwork and collaboration skills with the ability to communicate effectively with therapists, spa leadership and other hotel departments
Basic understanding of spa services, treatments and retail products with the ability to confidently guide guest selections
Professional presentation and demeanor aligned with a luxury hospitality environment
High school diploma or equivalent experience or training required
Minimum of one year of guest-facing experience in hospitality, spa, wellness or a related service environment preferred
Experience with spa booking software or property management systems preferred
Luxury hotel or resort experience preferred but not required
Previous experience handling cash, payments and guest transactions preferred
Flexible availability including evenings, weekends and holidays based on business needs

Job Qualifications

Exceptional interpersonal and communication skills
Strong organizational and time management skills
High attention to detail
Ability to remain calm and solution-oriented
Proficiency with scheduling systems and point-of-sale systems
Strong teamwork and collaboration skills
Basic understanding of spa services, treatments and retail products
Professional presentation and demeanor
High school diploma or equivalent
Minimum of one year of guest-facing experience in hospitality, spa or wellness
Experience with spa booking software or property management systems preferred
Luxury hotel or resort experience preferred
Previous experience handling cash and guest transactions preferred
Flexible availability including evenings, weekends and holidays

Job Duties

Maintain a positive and professional approach with employees, coworkers and guests
Communicate regularly with spa staff regarding appointments and required timeframes to ensure smooth workflow throughout the day
Greet clients warmly as they enter the spa and provide tours and information related to spa features and services
Answer the telephone professionally by identifying yourself, your department and offering assistance
Book appointments by phone or in person and accurately record transactions in the reservation system
Promote spa services and effectively recommend retail products to enhance the guest experience
Maintain proper opening and closing procedures and handle transactions responsibly and accurately
Follow daily checklists and operational procedures as outlined for spa reception and attendant duties
Maintain a well-groomed, professional appearance including clean uniform and name tag
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
Maintain spa rooms, public areas and front-of-house spaces in a clean, comfortable and guest-ready condition, including refreshing water, ice and trash removal
Support inventory control for supplies, equipment and merchandise and communicate reordering needs as necessary
Keep men's and women's spa areas clean, orderly and properly stocked throughout the shift
Assist in training newer staff on front desk procedures to ensure efficient performance and consistency in service standards
Carry out deep cleaning tasks and special projects as assigned
Other duties as assigned are consistent with the functions of this position as needed at any of the properties