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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
flexible scheduling
Job Description
Arch Amenities Group is a leading provider of amenity management, consulting, and wellness services designed for commercial real estate, residential communities, and hospitality properties. With a strong focus on wellness and hospitality, Arch Amenities Group integrates decades of experience with innovative approaches to elevate lifestyle and hospitality experiences across diverse environments. The company works closely with owners, operators, and developers to transform spas, fitness centers, pools, clubs, meeting and event spaces, and residential amenities into vibrant, engaging destinations that promote connection, wellness, and a sense of belonging.
Arch Amenities Group operates across North America and boasts a diverse cli... Show More
Arch Amenities Group operates across North America and boasts a diverse cli... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service
- Experience handling money
- Strong communication skills
- Ability to multitask efficiently
- Professional appearance and demeanor
- Availability to work nights, weekends, and holidays
- Physical ability to stand, stoop, kneel, crouch, bend, walk, talk, and lift up to 50 lbs
- Proficiency with appropriate computer and office equipment
Job Qualifications
- High school diploma but college degree preferred
- Customer service experience
- Previous experience handling money
- Excellent communication and customer service skills
- Strong work ethic
- Efficient and well organized
- Ability to handle multiple duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written communication skills
- Energetic, enthusiastic, and motivational
- Strong team player
- Proficient in computer skills and office equipment
- Ability to lift 25 lbs
- Availability to work nights, weekends, and holidays
- Ability to stand for long periods
- Physical ability to stand, stoop, kneel, crouch, bend, walk, and talk
- Ability to use hands and arms effectively
Job Duties
- Ensure the Arch Amenities Group Experience for members and guests by maintaining standards set in the mission statement, values, and brand standards
- Adhere to policies of the facility and Arch Amenities Group
- Report any incidents or accidents to the Facility Manager
- Submit all paperwork and financial reporting in accordance with company policy
- Develop and maintain accurate department maintenance procedures and checklists
- Maintain monthly inventory of supplies and products when applicable
- Become knowledgeable about the facility and amenities to communicate effectively with members and guests
- Participate in the Manager on Duty (MOD) schedule if applicable
- Help ensure facility security by restricting access to members and guests only
- Greet each guest with a smile and direct eye contact
- Provide additional assistance such as making reservations, finding directions, or looking up phone numbers
- Use time efficiently by checking equipment, locker rooms, gift shop stocks, and inventory
- Ensure proper coverage when leaving the area
- Keep work area clear of clutter and personal effects
- Maintain and update staff communication books
- Inform facility manager of any member, guest, or facility issues
- Enroll members and guests in programs
- Make reservations for spa services and personal training when applicable
- Receive payments for goods and services and properly account for money
- Reconcile daily sales, deposits, and receipts when applicable
- Assist staff with lifting and storing equipment, furniture, and products
- Perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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