Spa Reception / 1 Hotel West Hollywood

Arch Amenities Group is a leading provider of amenity management, consulting, and wellness services designed for commercial real estate, residential communities, and hospitality properties. With a strong focus on wellness and hospitality, Arch Amenities Group integrates decades of experience with innovative approaches to elevate lifestyle and hospitality experiences across diverse environments. The company works closely with owners, operators, and developers to transform spas, fitness centers, pools, clubs, meeting and event spaces, and residential amenities into vibrant, engaging destinations that promote connection, wellness, and a sense of belonging.

Arch Amenities Group operates across North America and boasts a diverse client portfolio supported by a highly trained service team. Their mission is to unlock the full potential of amenity spaces by enhancing customer satisfaction, increasing retention rates, and driving return on investment through thoughtful programming, operational excellence, and seamless service. The company emphasizes building bridges between people and spaces, guests and experiences, teams and technology – all with a commitment to creating lasting value and measurable impact.

The Spa Receptionist role at Arch Amenities Group is a crucial position within the Spa department, reporting directly to the Spa Director. This is a non-exempt, frontline role essential to delivering the acclaimed "Arch Amenities Group Experience" to members and guests. The Spa Front Desk Receptionist welcomes visitors warmly, fosters strong relationships, handles inquiries efficiently, and ensures smooth transaction processing when necessary. This role also contributes to maintaining a clean, organized, and safe spa environment.

In this role, the receptionist adheres strictly to Arch Amenities Group’s Mission Statement, Values, and Brand Standards, ensuring all policies and procedures are upheld. The Spa Receptionist plays a pivotal role in securing the facility by monitoring access to ensure only authorized members and guests enter, maintaining facility security and safety at all times. The position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively while remaining customer-focused and service-oriented.

Key responsibilities include managing memberships, enrolling guests in programs, assisting with spa and personal training reservations, handling payments accurately, and maintaining inventory and maintenance checklists. The role demands an energetic, enthusiastic approach combined with a strong work ethic and teamwork mentality. Candidates must be proficient in computer skills and office equipment and able to perform various physical tasks such as lifting, standing for long periods, and using hands and arms effectively.

Arch Amenities Group values diversity and equal opportunity in the workplace, actively providing reasonable accommodations for individuals with disabilities throughout the employment process. The company offers a competitive hourly wage starting at $22, reflecting the commitment to fair compensation practices aligned with federal and state pay transparency regulations.

Overall, the Spa Receptionist at Arch Amenities Group is a dynamic position that combines frontline customer service, operational duties, and wellness hospitality expertise to enhance guest experiences and uphold the company’s reputation as an industry leader. Candidates looking for an opportunity to grow in a wellness-driven, hospitality-focused company where they can build a meaningful career are encouraged to apply.