Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Continuing Education
wellness programs
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a strong presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, as well as a key presence in Barcelona, Highgate manages a portfolio of global properties with an aggregate asset value exceeding $10 billion. Generating over $2 billion in cumulative revenues, the company's expertise spans the entire hospitality property lifecycle, from planning and development to recapitalization and disposition. Highgate is distinguished by its ability to develop bespoke hotel brands and its utilization... Show More
Job Requirements
- Two years of leadership experience in a spa setting preferred
- Previous spa and/or hotel experience preferred
- Three years customer service related experience required
- Friendly, energetic and dependable attitude
- Strong attention to detail
- Ability to cooperate with various staff and management
- Ability to manage multiple projects simultaneously
Job Qualifications
- Preferable two years of leadership experience in a spa setting
- Previous spa and/or hotel experience preferred
- Three years customer service related experience required
- Friendly, energetic, dependable and customer oriented
- Must be very detail oriented
- Ability to work with a variety of staff and management in a cooperative manner
- Skills to handle multiple projects simultaneously
Job Duties
- Responsible for financial and operational success of the spa, salon, retail, fitness center and pool
- Monitor and aggressively affect revenue goals
- Analyze customer service strengths and weaknesses and develop plans as needed
- Effectively manage the day-to-day operations of service and staff activities
- Develop and update department rules, regulations and policies
- Responsibility for fiscal and budgetary management
- Develop, coordinate and operate service programs
- Interact with guests in a friendly, service oriented manner
- Develop and implement short and long range goals and objectives
- Promote sales of treatments
- Keep an accurate record of professional invoices by department
- Ensure equipment in departments is in working order
- Effectively communicate to staff all aspects of spa and hotel business
- Maintain high standards of cleanliness in the women’s and men’s spa
- Maintain open communication with staff including being receptive to personal feedback from staff
- Create a positive, fun, management friendly action oriented image with staff
- Enforce positive praise and recognition as a means to make change
- Timely train and provide continuing education for staff
- Responsible for keeping staff well trained in sales techniques and treatments
- Other duties/tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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