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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $52,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
paid sick days
vacation
paid bereavement
Pet insurance
Training and Development
Tuition Reimbursement
Team member hotel rates
Employee Discounts
Job Description
Loews Ventana Canyon Resort stands as a premier luxury destination nestled in the heart of Arizona, offering an unparalleled experience that combines the breathtaking beauty of the Catalina Mountain range with exceptional resort amenities. Known as a desert oasis for relaxation and rejuvenation, this resort is part of the esteemed Loews Hotels & Co portfolio, which was founded in 1960 and operates iconic hotels and resorts throughout the U.S. and Canada. Loews emphasizes diversity, inclusion, and growth opportunities for its team members, ensuring a welcoming environment where employees feel valued and empowered to achieve their career goals. As a luxury... Show More
Job Requirements
- Associate or bachelor's degree in hospitality management, business, wellness, or related field preferred
- 3-5 years of spa or wellness operations experience required
- prior supervisory or assistant management experience strongly preferred
- strong understanding of spa service standards, scheduling practices, and guest service recovery
- experience supporting labor management, retail operations, and inventory controls
- proficient computer skills including Microsoft Office Suite (Excel, Word, Teams, Outlook) and spa management systems
- excellent interpersonal, organizational, and communication skills
Job Qualifications
- Associate or Bachelor's degree in Hospitality Management, Business, Wellness, or related field preferred
- 3-5 years of spa or wellness operations experience required
- hotel or resort environment preferred
- Prior supervisory or assistant management experience strongly preferred
- Strong understanding of spa service standards, scheduling practices, and guest service recovery
- Experience supporting labor management, retail operations, and inventory controls
- Proficient computer skills including Microsoft Office Suite (Excel, Word, Teams, Outlook) and spa management systems
- Excellent interpersonal, organizational, and communication skills
Job Duties
- Oversee daily spa operations including treatment scheduling, front desk flow, therapist coverage, and facility readiness
- Lead, coach, and support spa team members including therapists, attendants, front desk agents, and leads
- Ensure service standards and brand expectations are consistently met through observation, feedback, and coaching
- Assist with scheduling, timekeeping, payroll review, and labor productivity in alignment with business levels
- Address guest inquiries, feedback, and service recovery opportunities with professionalism and care
- Support retail boutique operations including product presentation, sales coaching, and inventory management
- Monitor treatment quality, room readiness, and turn times to optimize guest satisfaction and utilization
- Assist with onboarding, training, and certification tracking for spa team members
- Ensure compliance with health, safety, sanitation, and licensing requirements
- Partner with Engineering and Housekeeping to maintain facility standards and address maintenance needs
- Support special events, group bookings, seasonal programming, and promotional initiatives as assigned
- Track daily metrics and assist in compiling reports related to utilization, guest feedback, and operational performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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