Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive compensation
opportunities for professional growth
World-class training
supportive work environment
complimentary hotel stays
discounted hotel stays
Inclusive culture
Job Description
Four Seasons is a renowned luxury hospitality company celebrated worldwide for its commitment to exceptional service, quality, and guest experiences. Established with the vision of creating lasting impressions, Four Seasons has grown into one of the most respected brands in the luxury hotel and resort industry. Powered by a team of dedicated professionals who are passionate about their craft, Four Seasons fosters a culture that champions respect, integrity, and personal growth. Their employees are recognized for their dedication to elevating guest experiences while working in an environment that values collaboration, inclusivity, and excellence. This dynamic culture creates a productive and... Show More
Job Requirements
- Minimum of 5 years of management experience in a luxury spa setting
- Excellent reading, writing, and oral proficiency in the English language
- Demonstrated superior knowledge of spa, wellness, and holistic modalities
- Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
- Previous experience preferred as a hands-on therapist such as a massage therapist, aesthetician, or acupuncturist
- Passion for the health and wellness industry
Job Qualifications
- Minimum of 5 years of management experience in a luxury spa setting
- Demonstrated superior knowledge of spa, wellness, and holistic modalities
- Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
- Previous experience preferred as a hands-on therapist such as a massage therapist, aesthetician, or acupuncturist
- Excellent reading, writing, and oral proficiency in the English language
- Passion for the health and wellness industry
Job Duties
- Oversee all aspects of spa operations including guest services, treatment rooms, facilities, and amenities ensuring smooth and efficient day-to-day operations
- Maintain the cleanliness and functionality of the spa coordinating with housekeeping and engineering departments as needed
- Implement and monitor compliance with health and safety regulations including emergency response procedures
- Lead and manage the spa team including therapists, aestheticians, receptionists, and support staff providing guidance, training and support
- Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
- Recruit, interview, and select job applicants effectively supervise, mentor, and conduct performance evaluations for spa employees
- Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations including spa treatments, wellness programs, and amenities
- Interact with guests providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
- Develop and implement strategies to drive spa revenue and profitability including pricing strategies, package promotions, retail sales, and membership programs
- Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations including reports on sales and operations with supporting statistical data
- Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets
- Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
- Predict trends and implement strategies for the benefit of the business ensuring the spa remains at the forefront of the industry
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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