Spa Front Desk/Reception

Miami, FL, US|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.25 - $18.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Employee wellness programs

Job Description

mySpa is an exclusive spa facility located within the InterContinental Hotel in Miami, managed by Arch Amenities Group, the world’s leading spa, fitness, and leisure management company. Arch Amenities Group is renowned for delivering exceptional experiences across health, wellness, and hospitality sectors through its commitment to excellence, which is embodied in its mission statement and core values. The company strives to maintain high standards through its Basics to Excellence (BTE) program, ensuring that guests and members consistently receive top-tier service and care.

As a luxury spa nestled within a prestigious five-star hotel setting, mySpa offers an array of wellness t... Show More

Job Requirements

High school diploma or equivalent
previous customer service experience
experience handling money
excellent communication and interpersonal skills
strong organizational skills
professional demeanor
reliable and punctual
ability to work flexible hours including nights, weekends, and holidays
physical ability to stand for extended periods
ability to lift up to 25 pounds
proficiency in computer and office equipment usage
willingness to follow all company policies and procedures
ability to multitask and manage time effectively
ability to work as part of a team

Job Qualifications

High school diploma but college degree preferred
customer service experience
previous experience handling money
excellent communication skills
efficient and well organized
professional manner and appearance
strong verbal and written skills
energetic and enthusiastic
strong team player
proficient with computer skills and office equipment
ability to lift 25 lbs
availability to work nights, weekends, and holidays
ability to stand for long periods
physical ability including standing, stooping, kneeling, crouching, bending, walking, and talking
manual dexterity required for handling objects, tools, or controls

Job Duties

Ensures the Arch Amenities Group Experience for members and guests by maintaining standards set in Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values
adheres to policies of the facility and Arch Amenities Group
reports any incident or accident to the Facility Manager
submits all paperwork and financial reporting in accordance with policy
develops and maintains accurate department maintenance procedures and checklists
maintains a monthly inventory of supplies and/or products
becomes knowledgeable about the facility and its amenities to communicate effectively
participates in the Manager on Duty (MOD) schedule if applicable
helps ensure facility access is secure and only accessed by members or guests
greets each guest with a smile and direct eye contact
offers additional assistance such as making reservations and finding information
uses time efficiently by checking equipment and inventory
keeps area clear of clutter and personal effects
informs co-workers of pertinent information at the end of the shift
informs facility manager of any issues
enrolls members and guests in programs and makes reservations
receives payments and reconciles daily sales
assists staff with lifting and storing equipment and preparing for events
performs additional duties as assigned

Job Location

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