Massage Heights logo

Spa Front Desk Receptionist

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Medical
Dental
Vision
Life insurance
Paid Time Off
Free monthly massages
Free monthly facials
Team member discounts
Employee assistance program
competitive pay
quarterly bonuses

Job Description

Massage Heights is a highly respected and rapidly growing wellness company specializing in massage therapy and skin care services. Founded on the belief in the healing power of touch, Massage Heights has established a reputation for delivering exceptional mental and physical wellness experiences to its clients. The organization is committed to fostering a diverse and inclusive environment while upholding strong values of loyalty, authenticity, diligence, and passion. As one of the leading providers of massage services, Massage Heights operates numerous locations and is dedicated to being the massage provider of choice for its community. The company prides itself on creating an elevated, welcoming atmosphere where both clients and team members feel valued and supported.

The position available is an engaging and dynamic role that requires a passion for helping people and the ability to thrive in a fast-paced team environment. The role involves interacting warmly with guests and members, handling scheduling and payments through a robust software system, and promoting membership programs. Candidates must possess excellent customer service skills, professional phone etiquette, and the ability to multitask efficiently. This role demands a flexible schedule with shifts typically covering mornings, evenings, and weekends, reflecting the company's commitment to accommodating both its workforce and guests.

This position offers competitive compensation starting at $15.00 per hour, with guaranteed $1.00 hourly increases every six months, and additional quarterly bonuses as incentives for excellent performance. Employees will join a supportive team where growth is encouraged, and positive relationships are built. Joining Massage Heights means being part of a company that not only values professional excellence but also offers unique perks such as free monthly massages and facials, which align with the company’s core mission of promoting wellness.

Job Requirements

  • Must have reliable transportation to commute between locations
  • Must have a largely open schedule and flexibility to work non-traditional hours including weekends
  • Ability to work 3-5 shifts per week including a mix of morning and evening shifts
  • Must be able to thrive in a fast-paced team environment
  • Must possess excellent interpersonal and communication skills

Job Qualifications

  • Outstanding customer service and problem-solving skills
  • Positive attitude
  • Friendly and professional phone etiquette
  • Ability to objectively receive feedback and integrate it into work
  • Ability to multi-task
  • Experience in customer-facing roles is preferred but not mandatory

Job Duties

  • Greet guests and members with warm welcoming and positive energy
  • Answer phones with fantastic phone etiquette including upbeat tone and articulation
  • Maintain a mature temperament
  • Build rapport with guests and members while waiting in lobby
  • Schedule appointments check guests and members in and out and collect payments within robust software system
  • Present/sell membership programs to new guests
  • Retain members by providing an excellent client experience
  • Work efficiently in a fast-paced environment

Job Criteria

Experience

No experience required


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