Spa Front Desk Agent

Sage Hospitality Group is a renowned hospitality management company known for its commitment to excellence and passion for enriching lives one experience at a time. As a dynamic and innovative hospitality leader, Sage Hospitality Group operates a diverse portfolio of properties, focusing on creating genuine guest experiences and fostering positive impacts in the communities where they operate. With an entrepreneurial spirit and a culture that welcomes risk takers and creative individuals, Sage Hospitality Group stands out as a company that invests heavily in the personal and professional growth of its employees. The group’s dedication to quality service and relationship-building has earned it a strong reputation in the hospitality industry, making it a sought-after employer for those aspiring to advance their careers in the field.

The Napa Valley Marriott Hotel & Spa, part of the Sage Hospitality Group, offers a unique Northern California experience. Located near prestigious wineries and the heart of downtown Napa, this hotel combines comfort, luxury, and local charm to create a memorable resort destination. Guests enjoy the hotel’s comfortable rooms and suites, garden spaces, a luxurious resort-style pool and splash bar, as well as lively dining options such as Little Summer, which features local ingredients and premium wine pairings, and South Yard, known for its casual atmosphere, local beers, burgers, and yard games. The hotel’s courtyard, with its glowing fire pits and lush landscaping, provides a perfect setting for relaxation after a day of exploring the Napa Valley. Furthermore, the Napa conference center hosts elegant indoor meeting rooms and outdoor event venues ideal for weddings and corporate events, making it a versatile venue for a wide range of guests.

The Spa Front Desk Agent role at Napa Valley Marriott Hotel & Spa is a full-time position dedicated to delivering impeccable guest service at the spa reception area. The agent serves as the welcoming face of the spa, responsible for greeting guests in a professional and courteous manner, handling telephone and in-person inquiries about appointments, club memberships, and general guest concerns. This role is crucial in managing the check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests. The position requires accurate cash handling, including posting monies, receipts, and guest accounts while maintaining precise records.

The Spa Front Desk Agent also plays a vital role in sales by utilizing suggestive selling techniques to promote spa products, services, internal promotions, programs, and discounts. Building strong customer relations through personalized interactions, remembering guest names, and staying informed about local events and functions are important aspects of the job. Additionally, the agent maintains clear communication with leadership and management regarding any significant guest or associate issues that may arise. This position is perfect for individuals who enjoy working in a fast-paced environment, possessing excellent organizational skills and the ability to manage multiple tasks efficiently.

The role offers a competitive hourly wage of $22.50 and includes comprehensive benefits such as medical, dental, and vision insurance, eligibility for the employer-matched 401(k) program, employee assistance programs, generous discounts on hotels and restaurants, and participation in the employee referral bonus program. This combination of a supportive work environment, competitive compensation, and professional growth opportunities makes the Spa Front Desk Agent position at Napa Valley Marriott Hotel & Spa a rewarding career choice for motivated hospitality professionals.