Spa Director

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. As a distinguished luxury hotel and award-winning restaurant operator, Heritage Hotels & Resorts embodies authentic storytelling, exceptional service, and a profound commitment to community pride. The company takes pride in caring for guests, team members, and local neighborhoods with intentionality and heart. This approach has positioned Heritage Hotels & Resorts as a leader in the hospitality industry within New Mexico, expanding its influence through dedication to luxury, culture, and community engagement.

Joining Heritage Hotels & Resorts means becoming part of a family that values leadership with heart and believes in the power of hospitality to create meaningful impact. The group focuses on nurturing a team culture that fosters growth, creativity, and inclusiveness, reflecting the rich heritage and natural beauty of the Southwest.

The role of Spa Director at Heritage Hotels & Resorts is pivotal in enhancing the hotel’s luxury wellness offerings. This position goes beyond managing treatments and amenities; it is about crafting transformative wellness experiences that resonate with guests long after their visit. The Spa Director will lead all aspects of spa and wellness operations, ensuring that every guest receives an unparalleled level of luxury service in a serene and culturally rich environment inspired by New Mexico's unique heritage.

As the Spa Director, you will be charged with developing and executing strategic plans that drive revenue, profitability, and guest satisfaction. You will oversee key operational elements such as scheduling, labor management, payroll controls, inventory, and budgeting to ensure smooth day-to-day functions. A critical part of your role includes innovating wellness offerings that reflect the hotel's brand ethos and seasonal inspirations, as well as maintaining an atmosphere of cleanliness, tranquility, and professionalism throughout the spa.

You will also manage guest feedback with proactive service recovery strategies designed to exceed expectations. Collaboration is key in this role, as you will work closely with hotel leadership, marketing, food and beverage, and sales teams to support broader guest engagement initiatives and resort programming. Creating promotional strategies and wellness programs that boost spa utilization and build guest loyalty is another significant responsibility.

Vendor relationships are essential, and you will oversee retail product selection and merchandising to optimize sales and enhance the guest experience. Compliance with state licensing requirements, sanitation standards, safety regulations, and company policies is paramount. The Spa Director will analyze financial reports and operational metrics to identify opportunities for continuous improvement.

Leadership extends beyond operations; recruiting, mentoring, and developing a high-performing spa team while fostering a positive and engaging culture is fundamental. You will participate in budgeting, forecasting, and long-term strategic planning for the spa and wellness division, maintaining visibility within the spa as both a hands-on leader and guest ambassador. Upholding the mission, culture, and luxury service philosophy of Heritage Hotels & Resorts is integral to success in this role.

This opportunity allows you to lead within one of New Mexico's most distinctive luxury hotels. You will have the chance to shape innovative wellness and spa experiences while advancing your career within the Heritage Hotels & Resorts and Heritage Companies portfolios. Working with passionate hospitality leaders committed to culture, service, and community offers a rewarding environment. The position includes competitive pay, comprehensive benefits such as a 25% 401k match, hotel and dining discounts, wellness perks, complimentary meals during shifts, and free employee parking. Being part of a team that celebrates the art, architecture, and spirit of the Southwest enriches the professional experience with a unique cultural connection.