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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Standard Hours
Benefits
competitive pay
Health Insurance
401k with 25% match
hotel discounts
Dining Discounts
Wellness perks
Paid Time Off
complimentary meals during shifts
free employee parking
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. As a distinguished luxury hotel and award-winning restaurant operator, Heritage Hotels & Resorts embodies authentic storytelling, exceptional service, and a profound commitment to community pride. The company takes pride in caring for guests, team members, and local neighborhoods with intentionality and heart. This approach has positioned Heritage Hotels & Resorts as a leader in the hospitality industry within New Mexico, expanding its influence through dedication to luxury, culture, and community engagement.
Joining Heritage Hotels & Resorts means ... Show More
Joining Heritage Hotels & Resorts means ... Show More
Job Requirements
- Strong leadership presence with exceptional interpersonal and communication skills
- Extensive knowledge of luxury spa operations, wellness programming, guest service, and retail management
- Strong understanding of luxury hospitality standards and personalized guest experiences
- Ability to maintain confidentiality and professionalism at all times
- Previous experience managing within a luxury hotel or resort spa environment strongly preferred
- Experience with budgeting, forecasting, labor management, and retail operations required
- CPR and First Aid certifications preferred
Job Qualifications
- Strong leadership presence with exceptional interpersonal and communication skills
- Extensive knowledge of luxury spa operations, wellness programming, guest service, and retail management
- Strong understanding of luxury hospitality standards and personalized guest experiences
- Ability to maintain confidentiality and professionalism at all times
- Previous experience managing within a luxury hotel or resort spa environment strongly preferred
- Experience with budgeting, forecasting, labor management, and retail operations required
- CPR and First Aid certifications preferred
Job Duties
- Lead all day-to-day spa and wellness operations while maintaining exceptional luxury service standards
- Develop and execute strategic plans to drive spa revenue, profitability, retail performance, and guest satisfaction
- Oversee scheduling, labor management, payroll controls, inventory, ordering, and operational budgeting
- Create and maintain innovative wellness offerings, seasonal experiences, and culturally inspired treatments aligned with the hotel brand
- Ensure the spa environment consistently reflects cleanliness, tranquility, professionalism, and operational excellence
- Monitor guest feedback and implement service recovery strategies to exceed guest expectations
- Partner closely with hotel leadership, marketing, food and beverage, and sales teams to support resort programming and guest engagement initiatives
- Develop promotional strategies and wellness programming that increase utilization and guest loyalty
- Maintain strong vendor relationships and oversee retail product selection and merchandising strategies
- Ensure compliance with all state licensing requirements, sanitation standards, safety regulations, and company policies
- Analyze financial reporting, productivity metrics, and operational trends to identify opportunities for improvement
- Recruit, mentor, and develop high-performing spa professionals while fostering a positive team culture
- Participate in budgeting, forecasting, and long-term strategic planning for the spa and wellness division
- Maintain strong visibility throughout the spa operation while serving as a hands-on leader and guest ambassador
- Support the overall mission, culture, and luxury service philosophy of Heritage Hotels & Resorts
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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