Spa Concierge/Receptionist

Schulte Hospitality Group (SHG) is a prominent and respected third-party hospitality management company with extensive multi-generational expertise spanning all aspects of the hospitality industry. Operating more than 200 locations across 38 states and three countries, SHG manages an impressive portfolio that includes Marriott, Hilton, IHG, Hyatt, along with numerous independent, boutique, and lifestyle properties and restaurants. Their dedication to creating an authentic service culture defines their success, prioritizing respect, authenticity, and hospitality while aiming to make a positive impact in everything they do. They carefully cultivate an inclusive and employee-focused workplace environment, investing deeply in staff development, engagement, and empowerment, which makes them a rewarding employer for career-minded individuals. This vibrant culture fosters career growth opportunities, a flexible work environment, exciting perks, and a comprehensive benefit package that supports employee well-being and work-life balance.

The Spa at Woodcliff, managed under the umbrella of Schulte Hospitality Group, offers a unique opportunity for an energetic, experienced, and hands-on Spa Concierge/Receptionist. This role is hourly, paying $17.50 an hour, and is designed for individuals who thrive in fast-paced, guest-centered environments. The Spa Concierge/Receptionist acts as the welcoming face of the spa, greeting guests warmly and professionally upon arrival and providing superior customer service throughout their visit. This position requires balancing multiple responsibilities simultaneously, such as managing bookings through spa software systems like Mindbody or Book4Time, scheduling appointments, handling client inquiries by phone or email, processing payments securely, and upselling treatments and retail products when appropriate.

Beyond administrative duties, the Spa Concierge/Receptionist also participates in ensuring the spa environment is clean, organized, and welcoming. They are responsible for maintaining locker rooms, treatment rooms, relaxation areas, and common spaces, including stocking amenities like towels, robes, slippers, and water stations. The role occasionally involves light physical tasks such as standing for long periods, bending, and lifting towels or supplies, emphasizing the importance of maintaining an inviting and hygienic atmosphere. The candidate should be competent in basic computer skills, cash management, and reservation software to ensure smooth operations.

SHG values interpersonal skills highly; therefore, candidates must demonstrate strong communication, organizational abilities, and problem-solving skills, combined with the ability to maintain client confidentiality. Flexibility is also critical, with shifts occasionally covering weekends and holidays. Preferred qualifications include CPR/First Aid certification, spa or hospitality experience, and a foundational knowledge of spa treatments and wellness practices. Those who excel in this role will find ample opportunities for career advancement within Schulte Hospitality Group’s extensive network and gain strong support for professional development.

Overall, joining Schulte Hospitality Group as a Spa Concierge/Receptionist at The Spa at Woodcliff means becoming part of a dedicated and passionate team that values service excellence and employee growth. The company’s robust employee benefits include daily pay options, telemedicine, virtual mental health care, health and life insurance, 401k plans with matching contributions, paid parental leave, paid time off, holiday pay, pet insurance, and access to discounts across various industries. This comprehensive and supportive package ensures that employees feel cared for as they provide exceptional experiences for spa guests and contribute to the company’s long-term success.