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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.50 - $15.50
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Dental Insurance
free uniforms
Health Insurance
Opportunity for advancement
Vision Insurance
Wellness resources
Job Description
Woodhouse Spa is a distinguished premier spa franchise established in 2001, renowned for its fresh and innovative approach to self-care and wellness. With over 85 locations nationwide, it has grown to become the gold standard in neighborhood spas, dedicated to delivering an unparalleled spa experience that focuses on total well-being. Woodhouse Spa specializes in offering a wide range of signature treatments, including massages, facials, body treatments, and rituals, designed to provide guests with a holistic, rejuvenating, and lasting sense of wellness. The company prides itself on creating an inviting, relaxing atmosphere where guests can unwind and retreat from daily stresses,... Show More
Job Requirements
- High school diploma or equivalent
- Leadership experience in a similar role or front-office operations
- Previous customer service and telephone reservations experience
- Computer proficiency
- Basic accounting skills
- Ability to stand and bend for extended periods
- Ability to lift up to 45 lbs
- Availability to work weekends, some holidays, and Sundays
- High energy levels to manage guest flow throughout a full-time shift
Job Qualifications
- High school diploma or equivalent
- Leadership experience in a similar role or front-office operations
- Previous customer service and telephone reservations experience
- Computer proficiency
- Familiarity with Book4Time software preferred
- Basic accounting skills for managing daily financial reports and closing duties
- Professionalism and ability to maintain a calm, professional demeanor
- Sales mindset comfortable with driving company sales goals
- Proficiency in English language for communication
- Ability to collaborate with team members and managers
Job Duties
- Is a steward of the Woodhouse brand and strictly adheres to Woodhouse standards
- Serves as primary support for the spa's manager, therapists, and guests to ensure smooth operations
- Creates a memorable experience by providing a warm welcome, introducing guests to the locker room and amenities, and managing small details like favorite drinks and special occasions
- Manages guest communications, including answering incoming calls, listening to guest needs to schedule appointments, and providing expert service recommendations
- Partners with therapists to increase guest retention and retail sales by scheduling follow-up appointments during checkout
- Drives sales and awareness by educating guests on specialized products and luxury services
- Processes transactions, including collecting payments for services and managing daily closing procedures
- Navigates change management, showing the ability to pivot and maintain professionalism in a fast-paced environment
- Maintains a sanitized environment, ensuring the concierge area and guest transition zones are clean, orderly, and inviting
- Ensures consistent attendance, which is required to perform the essential functions of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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