Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
Group medical
Dental
Vision
Life
disability
pre-tax flexible benefit plan
Employee assistance program
Paid Time Off
401(k) plan with Company Match
Complimentary team member meals
complimentary room nights
Job Description
Hotel Polaris at the U.S. Air Force Academy is a prestigious and innovative establishment that has quickly become an iconic part of Colorado Springs' hospitality scene. As a modern luxury hotel, it combines exquisite design with exceptional service, offering guests an unparalleled experience that reflects both sophistication and the spirit of the local community. Managed by CoralTree Hospitality, Hotel Polaris prides itself on its dedication to delivering unique and memorable stays, incorporating modern amenities with cultural and environmental consciousness. The hotel is strategically located to serve guests visiting the U.S. Air Force Academy, local attractions, and business travelers, and it... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in spa reservations and hospitality preferred
- Minimum of one year of customer service experience required
- Ability to work independently with high accuracy and attention to detail
- Enjoy interacting with people and multi-tasking at a fast pace while ensuring accuracy and efficiency
- Must be able to read, write and speak English
- Strong computer skills and knowledge of Microsoft Office programs
- Ability to work flexible schedule including evenings, weekends and holidays
Job Qualifications
- High school diploma or equivalent (GED or two to three years related experience and/or training
- or equivalent combination of education and experience)
- Prior experience in spa reservations and hospitality is preferred
- A minimum of one (1) year of customer service experience is required
- Ability to work independently with a high degree of accuracy and attention to detail
- Enjoy interacting with people and multi-tasking at a fast pace while ensuring accuracy and efficiency
- Must be able to read, write and speak English
- Must have strong computer skills and working knowledge of Microsoft Office programs
- Ability to work a flexible schedule that may include evenings, weekends and holidays
Job Duties
- Act as an ambassador of Hotel Polaris and the Spa by warmly greeting and welcoming guests, ensuring they feel valued and appreciated
- Schedule appointments with accuracy, and handle guest questions and concerns in person, via phone, and email with professionalism and courtesy
- Manage the flow of communication via phone, email, and face-to-face, ensuring all inquiries are responded to in a timely manner
- Provide guests with a tour of our facilities, including assistance with lockers, spa robes & slippers, and offering them beverages
- Ensure the spa is neat, prepared, and fully operational for the day
- Stock supplies for guest use, as well as retail and professional use
- Educate guests about our spa services and retail products, assisting them in making informed choices
- Check-in guests using our SpaSoft software, provide them with intake forms
- Utilize our POS system to check out guests and process retail merchandise transactions with attention to detail
- Assist in maintaining the cleanliness and tidiness of all spa areas, ensuring a serene environment for guests
- Maintain policies, youth consent, and intake forms
- Place pre-orders for food items, retrieve orders from the food outlet, arrange elegant table settings for groups, and serve beverages for guests, enhancing their relaxation experience
- Assist providers in setting up and flipping treatment rooms if necessary, ensuring appointments start on time
- Complete beginning, throughout the day, and end-of-day procedures checklists daily, ensuring the spa is secure and ready for the next day
- Actively promote the spa and salon services, retail products, and promotions
- Practice flexibility in covering shifts
- Assist in all areas of spa operation as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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