Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Woodhouse Spa is a premier spa franchise founded in 2001, renowned for its fresh and holistic approach to self-care and wellness. With over 85 locations nationwide, Woodhouse Spa has established itself as the gold standard of neighborhood spas, committed to delivering an unparalleled spa experience focused on total well-being. Known for offering signature massages, facials, body treatments, rituals, and more, Woodhouse Spa provides guests with customizable treatments and a relaxing atmosphere designed to help them feel revived and renewed long after their visit. The franchise prides itself on affordable luxury and maintaining consistent excellence across all its spas, which has... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 5 years hospitality or retail experience preferred
- Experience with appointment scheduling systems such as Zenoti
- Ability to stand for up to 6 hours and walk extensively during shifts
- Ability to lift up to 30 lbs
- Strong communication and interpersonal skills
- Ability to work in fast-paced, multi-priority environment
- Must be reliable and punctual
- Ability to maintain a clean and organized workspace
- Must be a team player
- Available to work evenings and weekends
Job Qualifications
- Passionate about the hospitality and spa industries
- Committed to providing a phenomenal and consistent 5-star experience
- Proven track record in guiding guests with product selections to support spa retail sales goals
- Knowledgeable about spa services and able to guide guests in selecting the appropriate treatments
- Computer savvy with experience in appointment scheduling systems
- Detail-oriented and able to multitask effectively
- Demonstrates leadership abilities and handles difficult situations with a calm demeanor
- Excellent customer service skills
- Flexible to work evenings and weekends
Job Duties
- Answer all calls before the third ring
- Utilize knowledge of treatments to tailor the guest experience
- Inquire and listen for ways to surprise and delight our guests, noting all details in the appointment notes and providing specific actions for their visit
- Review the next day's schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate
- Ensure the Relaxation Lounge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests
- Anticipate and prepare for each guest's arrival by reviewing key notes on each reservation and profile
- Warmly welcome each guest and provide world-class hospitality
- Ensure each guest had a wonderful experience
- Perform the check-out process smoothly and accurately
- Close the sale of recommended products through excellent product knowledge
- Promote all offers including gift cards and series
- Efficiently rebook the guest for future appointments
- Show appreciation for our guests at every opportunity
- Assist coordinator with other duties as needed
Job Location
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